Yan Xiong
Christchurch,New Zealand
Summary
Dedicated and adaptable professional with a strong background in customer service, administration, and educational support. Skilled in managing diverse tasks within high-pressure environments while maintaining a high standard of quality and accuracy. Passionate about fostering an inclusive environment and supporting multicultural communities. Fluent in English and Mandarin.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Ara Institute of Canterbury Ltd
Christchurch, NZ
02.2023 - 08.2024
- Managed incoming inquiries via phone, email, and web, consistently providing high-quality service to students and staff
- Undertook outbound calling to prospective students, supporting enrollment processes and maintaining accurate data records
- Built and maintained effective relationships across teams to enhance communication and operational efficiency within the institution
- Handled general administrative duties, including data entry, enrollment support, and file management, to support institutional goals
Education Consultant and Marketing Officer
Top New Channel International Education Services Limited
Auckland, NZ
01.2017 - 10.2022
- Conducted personalized assessments for international students, assisting with academic planning, visa applications, accommodation, and orientation
- Provided tailored customer service to students and families, ensuring a smooth and supportive experience during the transition to New Zealand
- Collaborated with the marketing team to position and promote educational services, enhancing engagement with the international student market
- Supported administrative functions, including preparing reports, generating invoices, and maintaining student records
Motel Manager
Larchwood Motel
Hanmer Springs, NZ
04.2014 - 12.2016
- Oversaw daily operations, supervising a team of seven to ensure smooth, high-quality guest experiences in a 21-room facility
- Managed guest services, including check-ins, billing, and handling guest concerns, consistently maintaining high satisfaction ratings
- Conducted budgeting and financial planning, contributing to increased occupancy and profitability
ESOL Instructor
New Oriental Education & Technology Group
Beijing, China
08.2011 - 02.2014
- Developed and delivered tailored English language instruction to an average of 30 students per class, fostering language proficiency and confidence
- Provided one-on-one mentoring to students, offering additional support to those with unique learning needs
Education
Master of Business Administration -
Otago Polytechnic
Auckland, NZ11.2016
Master of Law -
Southwest University of Political Science & Law
Chongqing, China07.2011
Bachelor of Arts - International Commerce
Sichuan International Studies University
Chongqing, China07.2008
Skills
- Customer Service
- Cultural Awareness
- Administrative Skills
- Communication Skills
- Interpersonal Skills
- Technical Proficiency
- Microsoft Office Suite
- Social Media Platforms
- Database Management
Languages
- English, Fluent
- Mandarin, Fluent
Additionalinformation
Permanent resident with clean police records., Full, unrestricted, Flexible with availability for a 24/7 roster, including weekends and holidays.
Timeline
Customer Service Representative
Ara Institute of Canterbury Ltd
02.2023 - 08.2024
Education Consultant and Marketing Officer
Top New Channel International Education Services Limited
01.2017 - 10.2022
Motel Manager
Larchwood Motel
04.2014 - 12.2016
ESOL Instructor
New Oriental Education & Technology Group
08.2011 - 02.2014
Master of Business Administration -
Otago Polytechnic
Master of Law -
Southwest University of Political Science & Law
Bachelor of Arts - International Commerce
Sichuan International Studies University
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