Yana Zyryna
Sunnyvale, Auckland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Assembly Operator
Galantai Plastics
06.2024 - 08.2024
- Maintained a strong attention to detail while working on complex assemblies, ensuring high-quality results and minimal errors.
- Worked different stations to provide optimal coverage and meet production goals.
- Improved product quality by performing thorough inspections during the assembly process, identifying defects, and taking corrective actions as needed.
- Maintained a clean and organized workspace, contributing to overall safety and productivity.
- Consistently met or exceeded production targets by skillfully operating assembly machinery and equipment.
- Operated production machinery safely to reduce workplace accidents.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Collaborated with team members to achieve daily production goals and meet deadlines consistently.
Duty Manager
G3D Hospitality Ltd
01.2024 - 02.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Shift Manager
TGG Hospitality Ltd
09.2023 - 10.2024
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Tracked receipts, employee hours, and inventory movements.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Negotiated with suppliers for better pricing, directly impacting profitability by reducing operational costs.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
Operations Manager
HMSHost
10.2017 - 03.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Duty/Shift Manager Hospitality
HMSHost
11.2013 - 09.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Hospitality Supervisor
MSC Cruises
07.2010 - 11.2012
- Contributed to overall business growth by identifying potential areas for improvement in operations, guest services, or staff performance.
Education
Master Of Arts - Languages
Izmail Maritime University
Izmail, Odessa Region, Ukraine05.2010
Skills
- Mathematical Calculation
- Workplace Safety
- Machine setup
- Production line efficiency
- Quality Assurance
- Accuracy
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Problem-Solving
- Reliability
- Excellent Communication
- Organizational Skills
- Following Procedures and Protocols
- Adaptability and Flexibility
- Decision-Making
- Workspace Organization
- Self Motivation
- Goal Setting
- Professionalism
- Continuous Improvement
- Adaptability
Languages
Ukrainian
Native or Bilingual
Russian
Full Professional
German
Limited Working
Timeline
Assembly Operator
Galantai Plastics
06.2024 - 08.2024
Duty Manager
G3D Hospitality Ltd
01.2024 - 02.2024
Shift Manager
TGG Hospitality Ltd
09.2023 - 10.2024
Operations Manager
HMSHost
10.2017 - 03.2020
Duty/Shift Manager Hospitality
HMSHost
11.2013 - 09.2017
Hospitality Supervisor
MSC Cruises
07.2010 - 11.2012
Master Of Arts - Languages
Izmail Maritime University
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