YanFang Zhang
Markham,Canada
Summary
Dynamic professional with a proven track record at Shoppers Drug Mart, enhancing team performance through innovative training programs and fostering accountability. Expertise in communication and organization drives customer satisfaction and business growth while ensuring compliance and safety. Proficient in data analytics to optimize operations and improve efficiency.
Overview
14
14
years of professional experience
Work History
Co-Owner
Shoppers Drug Mart
Kitchener, Canada
09.2016 - 01.2025
- Designed and implemented comprehensive training programs to enhance employee competence and meet KPIs
- Develop inventory management policies and procedures
- Enhanced team performance by developing a training program that fostered accountability and collaboration, leading to increased employee engagement
- Cultivated a high-performing team environment that improved retention rates and morale, leading to sustained business growth and customer satisfaction
- Fostered a culture of safety and compliance, ensuring a secure work environment for all employees
General Insurance Representative
Desjardin/State Farm Insurance
North York, Canada
09.2014 - 12.2015
- Engage with customers to understand their specific insurance needs and deliver targeted advice using product knowledge and interpersonal communication skills
- Executed targeted outreach campaigns to enhance customer engagement and drive sales using advanced data analytics
- Utilized data entry software to accurately process insurance claims and policy requests
- Problem solving skills in conflict resolution
Administrative Assistant
AimHome Realty Inc
, Richmond Hill, Ontario
04.2013 - 06.2014
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Receptionist Secretary
OIBC Insurance Brokers Corp
, Markham, Ontario
08.2012 - 03.2013
- Greeted visitors and provided them with assistance.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Developed and maintained a filing system for essential documents, improving office organization.
- Scheduled and confirmed appointments.
Personal Assistant
Everlasting Health Care
, Richmond Hill, Ontario
01.2011 - 06.2012
- Documented key information from each service visit into detailed reports.
- Facilitated smooth internal and external communication, acting as the first point of contact for the executive.
- Proofread documents for accuracy prior to submission to the executive team.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
Education
Diploma of Professional Counselling -
Vancouver College of Counselling Training
Vancouver01.2022
Honors Bachelor of Arts - Business & Economics
York University
North York01.2011
Skills
- Teamwork
- Communication
- Customer Service
- Business
- Organization
- Time Management
Timeline
Co-Owner
Shoppers Drug Mart
09.2016 - 01.2025
General Insurance Representative
Desjardin/State Farm Insurance
09.2014 - 12.2015
Administrative Assistant
AimHome Realty Inc
04.2013 - 06.2014
Receptionist Secretary
OIBC Insurance Brokers Corp
08.2012 - 03.2013
Personal Assistant
Everlasting Health Care
01.2011 - 06.2012
Diploma of Professional Counselling -
Vancouver College of Counselling Training
Honors Bachelor of Arts - Business & Economics
York University
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