Yangxin Wang
Auckland,AUK
Summary
Personal Summary: With over a decade of experience in dynamic retail environments, I'm a dedicated professional who excels in fostering exceptional customer interactions, cultivating proficient teams, and orchestrating intricate inventory management. My journey has led me to embrace diverse industries, demonstrating adaptability, strategic planning, and a hunger for new challenges. My background in retail, coupled with a Bachelor's degree, fuels my pursuit of fresh avenues. Committed to ongoing enrichment, I eagerly embrace the prospect of acquiring additional qualifications aligned with my chosen vocation.
Overview
9
9
years of professional experience
Work History
Regional Manager
Minitopia
05.2020 - 04.2023
- Successfully managed operations for 4 Minitopia stores located in major shopping centers
- Led and supervised staff, including training, scheduling, and performance management
- Developed and executed advertising and marketing strategies to drive foot traffic and boost sales
- Played key role in product selection and inventory management to ensure optimal stock levels
- Assisted in setup of three out of four Minitopia stores, contributing to their successful launch
- Monitored inventory, conducted banking transactions, and managed payroll processes
- Oversaw retail operations, ensuring smooth and efficient day-to-day functioning
- Maintained visual merchandising standards to enhance store aesthetics and customer experience.
- Tracked performance to identify deficiencies and adjust management strategies.
- Supervised staff to optimize brand expansion initiatives and productivity
Sales Manager
Hollywood Interiors
11.2017 - 04.2020
- Managed customer services, including resolving inquiries and ensuring customer satisfaction.
- Conducted staff training to enhance product knowledge and improve service quality.
- Led marketing and advertising efforts to increase brand visibility and drive sales.
- Oversaw staff, scheduling, and performance management, maintaining a cohesive team of 12 employees.
- Managed inventory and coordinated operations across four stores.
- Implemented systems and procedures to increase sales.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Sales & Customer Service Representative
Hollywood Interiors
02.2014 - 10.2017
- Demonstrated products to potential customers and assisted them in making informed purchasing decisions
- Built strong customer relationships and consistently exceeded sales targets.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Commerce - Accounting
University of Western Australia
Perth, WA12.2019
High School Diploma -
Aranmore Catholic College
Perth, WA11.2012
Skills
- Customer Service
- Staff Training and Management
- Inventory Management
- Advertising and Marketing
- Retail Operations Oversight
- Product Selection and Merchandising
- Team Leadership
- Sales Achievement
- Communication
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Point of Sales Systems: Shopify, Vend, Lightspeed, Retail Express
- Accounting Systems: Xero, MYOB
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
REFEREES
Katerina Lai
Executive Director, Minitopia
Phone: +61 451383281
Donna Gurasinovik
Store Manager, Minitopia Joondalup
Phone: +61 450554584
James Wang
Executive Director, Hollywood Interiors
Phone: +61 413991186
Sunder Rekhraj
Store Manager, Hollywood
Phone: +61 468692264
Timeline
Regional Manager
Minitopia
05.2020 - 04.2023
Sales Manager
Hollywood Interiors
11.2017 - 04.2020
Sales & Customer Service Representative
Hollywood Interiors
02.2014 - 10.2017
Bachelor of Commerce - Accounting
University of Western Australia
High School Diploma -
Aranmore Catholic College
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