Yanni Zhao

• Procured furniture and soft furnishings for vacation rentals
• Ensured comfortable and visually appealing guest experience.
• Administered operations to handle tenant needs
• Maximized rental income and controlled expenses
• Provided 24-hour on-call service, maintaining 99% tenant satisfaction.
• Conducted regular property inspections
• Communicated effectively with owners, residents, and associates
• Monitored payments, expenses, and financial reporting
• Maintained compliance with regulations

• Established relationships with suppliers for high-quality products
• Conducted market research and assisted clients in product selection
• Negotiated favourable terms with suppliers
• Achieved 98% on-time delivery rate to China.
• Increased customer loyalty by 20% through exceptional service.
• Managed records, collaborated on marketing strategies, and explored new product sources
• Actively engaged in networking, resulting in 20% more referrals.

• Led daily restaurant operations and events
• Managed staff, ensured food quality, and developed growth strategies
• Assisted guests in event planning and ensured customer satisfaction
• Created and updated menus, maintained inventory, and handled customer inquiries
• Collaborated with kitchen staff, established procedures, and stayed informed about the industry
• Conducted staff meetings and training, monitored financial aspects, and ensured compliance
• Gross margins were maintained even under challenging market conditions, such as the subprime mortgage crisis of 2008.

Created and updated menus, maintained inventory, and handled customer inquiries
Collaborated with kitchen staff, established procedures, and stayed informed about the industry
Conducted staff meetings and training, monitored financial aspects, and ensured compliance
Maintained gross margins under challenging market conditions, such as the subprime mortgage crisis of 2008.

• Managed 200-300 events per year and served as main contact for clients.
• Developed event plans, coordinated vendors and departments
• Provided exceptional customer service, monitored event logistics, and managed budgets
• Conducted evaluations and stayed updated on industry trends

Increased positive feedback by 20% through exceptional service.
Maintained 99% on-time performance for event logistics.
Achieved 10% cost savings while maintaining quality standards.
Conducted evaluations to improve event experiences.
Stayed updated on industry trends for 15% increased event attendance.

• Coordinated functions and events, maintained communication across departments
• Assisted in event planning, coordinated arrangements, and managed logistics
• Provided support during events and addressed inquiries and concerns
• Collaborated with team members, tracked budgets, and conducted evaluations

• Oversaw daily cafe operations, supervised staff, and maintained quality standards
• Managed inventory, addressed customer inquiries, and ensured compliance
• Collaborated with kitchen staff and enforced procedures
• Managed cash handling and supported events

• Provided excellent customer service and assisted with food service
• Collaborated seamlessly with kitchen staff for prompt order preparation and maintained cleanliness.
• Addressed inquiries promptly, achieving 100% issue resolution.
• Contributed in team efficiency and morale.