Yan Ping Wu
Christchurch,CAN
Summary
Dynamic receptionist and manager with proven expertise at Bim Beachside Operation Limited, excelling in front desk management and customer relationship management. Skilled in resolving inquiries and complaints, enhancing guest satisfaction significantly. Adept at training staff and proficient in reservation systems, exceptional service delivery.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Receptionist/Manager
Bim Beachside Operation limited
Hokitika, Hokitika
01.2020 - Current
- Managed front desk operations and ensured efficient guest check-in processes.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Responded to customer complaints in a timely manner while ensuring their satisfaction with resolution of issues.
- Proficient in using Booking.com, Agoda platforms, etc. charged money and answered guests requests.
- Answered phone calls helping guests check rooms and making booking.
- Check and reply directly booking from email.
- Trained and supervised reception staff to enhance customer service quality
Receptionist
Lido Beachside Operation limited
Hokitika, Hokitika
08.2019 - 01.2020
- Check in and check out procedures, including verifying reservation information, registration guest information.
- Providing guests with information about motel facilities, nearby attractions, answering guests questions.
- Handle guests complaints promptly and efficiently, seek solutions and enhance guest satisfaction.
- Keeping the front desk area clean and tidy.
- Process bills and payments.
Education
Diploma in Hospitality & Tourism (Level 5 & 6) -
Tai Poutini Polytechnic
West Coast, GreymouthSkills
- Front desk management
- Customer inquiry resolution
- Reservation system operation
- Payment processing
- Staff training
- Customer relationship management
- Time management
- Problem solving
- Customer service
References
Lido Beachside Operation limited
Owen Lee 021 1982 000
Bim Beachside Operation Limited
Anson Wu 021 949 000
Timeline
Receptionist/Manager
Bim Beachside Operation limited
01.2020 - Current
Receptionist
Lido Beachside Operation limited
08.2019 - 01.2020
Diploma in Hospitality & Tourism (Level 5 & 6) -
Tai Poutini Polytechnic
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