Yantong Yang
Auckland,AUK
Summary
As a Bachelor's graduate in Human Resource Management, I possess strong bilingual communication skills and extensive experience in supply chain management. Proficient in using professional software like AI, Photoshop, as well as common office applications such as Microsoft Office, I am capable of enhancing efficiency and innovation in diverse work environments. My positive work attitude, excellent teamwork abilities, and innovative thinking enable me to demonstrate leadership in problem-solving and workflow improvement. I am currently seeking opportunities in administrative or clerical positions, aiming to leverage my skills and expertise to contribute to the operations and development of organizations, while continuing to learn and grow within the field of human resources.
Overview
1
1
year of professional experience
Work History
Customer Service, Sales
department store group
Albany, Auckland
05.2023 - 04.2024
- Greeted customers entering the store and provided assistance with product selection.
- Operated cash register to process cash, check, or credit card payment transactions.
- Processed merchandise returns and exchanges promptly and professionally.
- Assisted in inventory management by restocking shelves as needed.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Demonstrated strong communication skills while interacting with customers face-to-face or on the phone.
- Generated quotes, processed payments, and documented customer communications.
Education
Associate of Arts - Human Resources Management
MASSEY UNIVERSITY
Auckland, NZ11-2023
Skills
1 Bilingual Communication Skills: Proficient in both Mandarin and English, capable of effective communication in multicultural environments to enhance teamwork and customer relations
2 Supply Chain Management: Experienced in negotiating and ordering with suppliers and group purchasing organizations, demonstrating efficient coordination and management abilities throughout project execution
3 Technical Software Proficiency: Familiar with professional software like AI, Photoshop, and common office software such as Microsoft Office, able to leverage technology tools to improve work efficiency and quality
4 Positive Work Attitude and Innovative Thinking: Possess a proactive work ethic, continually seeking innovative ways to improve work processes, fostering team creativity and efficiency
Languages
English
Professional
Timeline
Customer Service, Sales
department store group
05.2023 - 04.2024
Associate of Arts - Human Resources Management
MASSEY UNIVERSITY
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