Yanuar (Ian) Rahardjo

• Oversaw the administration, logistics, repair, maintenance, and procurement of Payment terminals and hardware, ensuring seamless asset and fleet operations.
• Built and maintained strong vendor relationships to optimize supply chain efficiency and enhance fleet performance.
• Prepared and deployed EFTPOS units (Supporting Epay Convenience POS) with hands-on technical expertise, ensuring timely and accurate configuration.
• Monitored daily transaction flows to promptly identify and resolve failures, minimizing disruptions and ensuring business continuity.
• Collaborated closely with the Change & System Delivery Lead to address network operations and transactional issues.
• Served as the Subject Matter Expert (SME) for retail integration processes, supporting multiple client systems and ensuring smooth operational performance.
• Provided local IT support in partnership with the IT Operations Manager in Sydney, aligning with global IT systems managed from Kansas, US.
• Contributed to special projects, effectively prioritized workloads, and maintained compliance with business standards and health and safety protocols.

Achievements:

• Successfully recovered over 200 accounts with incorrect documentation, recouping all associated charges and ensuring accuracy.
• Implemented a streamlined process for hardware fleet management, recovering lost terminals and preventing future losses.
• Took ownership of 80 staff laptops, managing maintenance, troubleshooting, replacements, procurement and upgrades to optimize efficiency.
• Improved operational efficiency by creating and maintaining workstations, managing network printers, and streamlining IT access management.
• Enhanced system compliance and contributed to operational excellence by ensuring adherence to Euronet Group Policy.

• Oversaw procurement of Point of Sale (POS) hardware and software, ensuring cost-effectiveness and compatibility with client requirements.
• Managed CRM systems to maintain accurate client records, streamline processes, and support targeted business growth.
• Coordinated integration of POS systems with EFTPOS payment platforms to enhance transaction reliability and security.
• Troubleshot hardware and software issues to minimize downtime and maintain operational efficiency for clients.
• Cultivated and maintained strong supplier relationships to ensure timely delivery and high-quality support.
• Led the end-to-end management of POS installation and ongoing maintenance for clients nationwide.

Achievements

• Successfully onboarded and supported over 400 retailers, contributing to a 15% increase in client retention year-over-year.
• Spearheaded a POS integration project that reduced transaction processing times by 25%, enhancing customer satisfaction.
• Implemented streamlined maintenance schedules, reducing system downtime by 30% across all accounts.

• Led and managed all operational aspects of the bicycle distributor shop, overseeing sales, distribution, logistics, inventory, and customer service for the North Celebes province.
• Developed and implemented strategic operational plans to drive sales growth, optimize distribution channels, and expand market presence.
• Built and maintained relationships with key stakeholders, including suppliers, retailers, and customers, to ensure seamless operations and customer satisfaction.
• Directed staff recruitment, training, and performance management to build a motivated and customer-focused team.
• Monitored sales performance, stock levels, and market trends to ensure efficient inventory management and product availability.
• Coordinated marketing efforts and promotional activities to enhance the shop’s brand presence and attract new customers.
• Ensured compliance with corporate guidelines and standards while tailoring operational strategies to meet regional demands.

Achievements:

• Spearheaded operations that led the shop to become the largest bike shop in North Celebes within just three years of opening.
• Achieved the region’s second-largest sales nationwide, showcasing exceptional performance in a competitive market.
• Won the Best Retail Shop Nationwide award in 2014, highlighting excellence in customer experience, sales performance, and shop management.