Yao Xu
Auckland,AUK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure store manager position. Ready to help team achieve company goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Store Manager
T & R Trading Limited
04.2017 - 10.2019
- Managed inventory control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Diploma - New Zealand Diploma in Business
Queens Academic Group Limited
Auckland11.2015
Skills
- Product and Service Sales
- Order Management
- Goals and Performance
- Staff Training
- Customer Service
- Staff Supervision
- Outstanding Communication Skills
- Pricing Strategies
- Customer Relations
- Customer Response
Additional Information
Have New Zealand Driver Licence.
Can drive forklift.
Timeline
Store Manager
T & R Trading Limited
04.2017 - 10.2019
Diploma - New Zealand Diploma in Business
Queens Academic Group Limited
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