Yao Yao
Auckland,AUK
Summary
Resourceful Retail Store Supervisor with 2 years of experience. Dedicated to training excellent salespeople and maintaining a productive workplace. Adept at scheduling and shrink minimization.
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales.
Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches.
Skilled lead generator, product demonstrator and problem-solver. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player.
Proven success in satisfying sales objectives and securing repeat patronage.
Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks.
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation.
Overview
10
10
years of professional experience
Work History
Retail Store Supervisor
Pullmoon Ltd
01.2023 - Current
- Answered product questions and assisted customers in selection and checkout.
- Boosted store sales through effective merchandising and strategic product placement.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Coordinated with vendors for timely delivery of merchandise orders while maintaining strong working relationships for future business dealings.
- Determined layout of store merchandise for visual appeal to consumers.
- Collaborated with the management team to execute promotional events and drive foot traffic into the store.
Operations Manager
Panda Fresh
08.2022 - 01.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Sales Manager
Mr Wang's Butcher
06.2022 - 08.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Sales
PA TEA
06.2021 - 04.2022
- Developed relationships with clients for increased loyalty and repeat business.
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
Store Manager
Chun Japanese Store
02.2021 - 06.2021
- Collected payments, completed recovery tasks, helped customers, sold products, answered questions, increased purchase amounts, and tracked inventories.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Secretary
Tianjin Public Security Profession College
06.2014 - 07.2019
- Maintained filing system, created agendas, established administrative procedures, maintained office safety, produced communications, and planned corporate meetings.
Education
GD of Business - Business
Massey University
Auckland, AUK06.2022
Bachelor of Legal Secretary - Legal Secretary
Tianjin Public Security Profession College
06.2014
High School Diploma -
Yinghua International School
06.2011
Skills
Warehouse Organization
People Management
Store operations
Scheduling and timekeeping
Staff Training and Development
Goal Setting and Achievement
Store planning
Report analysis
Calendar management
Recordkeeping and bookkeeping
Scheduling and calendar management
Event coordination
Records management systems
Meeting planning
New business development
Timeline
Retail Store Supervisor
Pullmoon Ltd
01.2023 - Current
Operations Manager
Panda Fresh
08.2022 - 01.2023
Sales Manager
Mr Wang's Butcher
06.2022 - 08.2022
Sales
PA TEA
06.2021 - 04.2022
Store Manager
Chun Japanese Store
02.2021 - 06.2021
Secretary
Tianjin Public Security Profession College
06.2014 - 07.2019
GD of Business - Business
Massey University
Bachelor of Legal Secretary - Legal Secretary
Tianjin Public Security Profession College
High School Diploma -
Yinghua International School
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