Yao Zhu
Wellington,WGN
Summary
Dynamic and dedicated restaurant waiter with a proven track record at KkRestaurant, excelling in customer service and order taking. Recognized for maintaining cleanliness and enhancing service quality. I effectively communicated menu options, ensuring guest satisfaction and swift table turnover. Committed to delivering a professional appearance and courteous demeanor in every interaction.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
KkRestaurant
04.2024 - 11.2024
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in food and beverage service, ensuring timely delivery to tables.
- Developed knowledge of menu items, enabling effective recommendations to guests.
- Managed approximately 20 calls, doordash and uber per day from customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
Skills
- Customer service
- Order taking
- Cleanliness
- Table setting
- Courteous demeanor
- Beverage refills
- Professional appearance
Education
Diploma In Computer And Information Sciences - Computer And Information Sciences
Auckland University of Technology
Auckland11.2025
Bachelor Of Computer And Information Sciences - Cyber Security
Auckland University of Technology
AucklandLanguages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Restaurant Waiter
KkRestaurant
04.2024 - 11.2024
Diploma In Computer And Information Sciences - Computer And Information Sciences
Auckland University of Technology
Bachelor Of Computer And Information Sciences - Cyber Security
Auckland University of Technology