Yaqin "Stacy" Li
Auckland,Auckland
Summary
An enthusiastic person who is eager to contribute to team success through hard working, attention to details and excellent organizational skills. I am motivated to learn, grow and excel in my career.
Overview
4
4
years of professional experience
Work History
GM VIP Host
SkyCity
11.2022 - Current
- Build and develop solid relationships with our premier numbers for gaming machine.
- Promote for event and help customer for their requirements.
- Monitoring uncarded players, use facial recognition and long stay email to provide host responsibility and a safety gambling environment.
- Delivered fast and friendly service for routine questions and service complaints.
- Update patron information everyday to built client profile for service and host responsibility purpose.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Resolved any customer complaints or issues in a professional manner.
Dealer
SkyCity
, Hamilton&Auckland
02.2021 - 06.2023
- Three games dealers. (Baccara, Blackjack and Rolette)
- Rarely make mistakes when doing the game deal. Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons. Update the table status with managers and supervisors in time.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Players state management: Continuously monitor customer status and identify gambling or alcohol problems
Rugby Gaming Support
Waikato Rugby Union
07.2022 - 11.2022
- Assist in the running of the game in the kids zone.
- Helping to get the warm up tees to the lounges ready for auction, ensuring we have enough flags and programmes around for spectators to collect.
- Assisting the media manager to help with the game, sometimes involving communication with players, such as jersey autographs.
Restaurant Waitress
Si Chuan Style
10.2020 - 01.2021
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Monitored guests for intoxication and immediately reported concerns to management.
- Contributing to safe and welcoming environments for all patrons Greeted and maintained relationships with regular customers.
Juice Bar Attendant
Citrus Juicy Ltd
04.2020 - 09.2020
- Followed all cleanliness and sanitation procedures.
- Described menu items and daily specials to customers.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, sanitized and well-organized food preparation zones.
- Able to manage the store independently.
Education
Public Relations, Psychology
University Of Waikato
11.2022
Skills
- Good multitasking skills: Capable of handling multiple priorities at the same time developed from working as a dealer in a busy casino with a high volume of customers and table deals
- Positive attitude: Get along well with colleagues, actively participate in company activities, welcome and help new colleagues to join
- Customer service skills: I provide fantastic customer service and remember the regular or VIP players and their preferences
- Teamwork skills: Update the table situations and player status to my supervisor and manager
- Good research skills: My minor major is psychology, by studying some papers of this major, I have exercised my ability to investigate and collect information
- Customer Relationship Management
Interests
Travelling, Piano and Photography
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
GM VIP Host
SkyCity
11.2022 - Current
Rugby Gaming Support
Waikato Rugby Union
07.2022 - 11.2022
Dealer
SkyCity
02.2021 - 06.2023
Restaurant Waitress
Si Chuan Style
10.2020 - 01.2021
Juice Bar Attendant
Citrus Juicy Ltd
04.2020 - 09.2020
Public Relations, Psychology
University Of Waikato
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