Yash Kothari

• Co-manage daily operations, including loan processing, merchandise evaluation, customer service, and team scheduling.
• Train and supervise a team of 6 or more employees in sales, appraisals, and store policies.
• Appraise and authenticate jewelry, tools, electronics, and musical instruments.
• Oversee inventory control, including intake, tagging, pricing, and returns.
• Generate daily, weekly, and monthly reports on loan activity, sales, and KPIs.
• Monitor local market trends to adjust pricing strategies, and maximize profitability.
• Ensure all transactions comply with local and federal laws, including required documentation and background checks.
• Coordinate promotional events and store sales to increase walk-in traffic and conversions.
• Assess loan applications, analyzing financial documents such as credit reports, income statements, and bank statements, to determine the borrower's ability to repay.
• Guide customers through the loan application process, explaining terms, interest rates, and repayment options, to ensure informed decision-making.

Key Performance Indicators

• Increased the monthly loan redemption rate from 60% to 75% within one year.
• Improved store gross revenue by 20% by optimizing the sales floor layout and pricing strategy.
• Reduced shrinkage by 15% through improved inventory controls, and daily auditing.
• Achieved 90% customer satisfaction based on monthly feedback surveys, and consistently ranked #1 in New Zealand for the volume and value of items purchased from customers in the pawn sector.
• Successfully converted 10 retail customers into approved personal finance loan applicants per week.

• Greet customers, and engage in friendly conversations to understand their needs.
• Provide detailed product knowledge and demonstrations for various vacuum brands.
• Match customer needs with the appropriate vacuum features.
• Upsell related accessories, such as vacuum bags, filters, cleaning solutions, and extended service plans.
• Maintain clean, organized, and visually appealing vacuum display sections.
• Replenish stock, and ensure accurate product labeling and promotional signage.
• Operate POS systems for sales transactions, returns, and exchanges.
• Track daily sales performance, and report on KPIs to management.
• Collaborate with team members to meet department goals, and provide excellent customer service.

Key Performance Indicators

• Daily sales quota: $1,500-$2,000 in vacuum and floor care products.
• Conversion Rate: 70% of walk-in customers.
• Accessory attach rate: 50% upsell success rate.
• Demo-to-Sale Ratio: 1 sale per 2 to 3 demos.

• Restocked kitchen supplies including food products and utensils.
• Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
• Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
• Adhered to health department regulations regarding food handling procedures.
• Answered phone calls promptly to provide accurate information about menu items or prices.
• Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
• Educated customers on menu items, product ingredients and nutritional values.