Yash Shah
Blockhouse Bay,New Zealand
Summary
A dedicated and innovative IT professional with extensive experience in ICT support, I excel at problem-solving and providing creative technical solutions. Known for completing projects with excellent attention to detail and within timelines, I bring a blend of technical expertise and customer service skills to any dynamic work environment. My approachable demeanor facilitates effective communication across all levels, promoting growth by delivering superior value and service.
Overview
4
4
years of professional experience
Work History
Customer Representative
Concentrix
Mount Albert, Auckland
04.2023 - Current
- Served as a primary point of contact for customer inquiries, providing exceptional service and resolving issues efficiently.
- Gained proficiency in handling flight comments, analyzing customer feedback to improve service quality.
- Performed floor work, supporting operational efficiency and team effectiveness on-site.
- Demonstrated ability to multitask in a fast-paced environment, consistently meeting and exceeding customer service metrics.
- Provided product and service information to customers.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with purchase decisions based on needs analysis.
- Demonstrated strong problem solving skills in addressing customer issues.
Senior Customer Service Representative
Petrochem LTD
New Lynn, Auckland
03.2021 - 03.2023
- Conducted customer service training for new hires.
- Developed and implemented customer service policies and procedures.
- Resolved escalated customer complaints in a timely manner.
- Monitored customer feedback surveys to identify areas of improvement.
- Analyzed customer data to identify opportunities for upselling services.
- Ensured compliance with applicable laws and regulations related to customer service.
- Maintained accurate records of all customer interactions in CRM system.
Salesperson
Professional Sales Limited
Ellerslie, Auckland
01.2020 - 02.2021
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Maintained accurate records of customer interactions and transactions.
- Conducted market research to identify industry trends and customer needs.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Generated new business opportunities through cold calling campaigns.
Education
Bachelor of Computer Application Degree in Informa
Ahmedabad University
India03-2013
Diploma in Cloud Technology in Information Technol
Yoobee College of Creative Innovation
AucklandSkills
- Microsoft Certification
- Exceptional Customer Service and Support
- Proficient in Software Evaluation
- Strong Attention to Detail
- Effective Multitasking and Prioritization
- Excellent Verbal and Written Communication
- Proficient with Microsoft Windows and Office
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Customer Representative
Concentrix
04.2023 - Current
Senior Customer Service Representative
Petrochem LTD
03.2021 - 03.2023
Salesperson
Professional Sales Limited
01.2020 - 02.2021
Bachelor of Computer Application Degree in Informa
Ahmedabad University
Diploma in Cloud Technology in Information Technol
Yoobee College of Creative Innovation
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