YASH SONI
Christchurch,CAN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
KFC Restaurant
01.2021 - Current
- Processed customer service orders promptly to increase customer satisfaction.
- Efficiently managed various front-of-house and back-of-house responsibilities, including taking orders, preparing food, and maintaining a clean and organized workspace.
- Demonstrated excellent customer service by ensuring accurate order fulfillment and addressing customer inquiries and concerns in a timely and friendly manner.
- Collaborated with team members to uphold KFC's standards for quality, service, and cleanliness.
- Participated in training programs to stay updated on company policies, procedures, and new menu items.
Customer Service Representative
YASH DAIRY AND LOTTO
07.2020 - Current
- Maintaining the daily operations, including ordering, inventory management, and pricing.
- Provided exceptional customer service by assisting customers with lotto ticket purchases, explaining games, and answering inquiries.
- Conducted regular inventory checks and ensured accurate tracking of lottery tickets and related products.
- Participated in training programs to stay updated on lottery regulations, new game launches, and promotional activities.
- Monitored and maintained product quality and freshness standards, ensuring compliance with health and safety regulations.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Operated cash registers, processed transactions accurately, and handled cash with precision.
Internship Student
LINETYPE ARCHITECTURAL
09.2023 - 11.2023
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
Internship Student
SHEPPARD AND ROUT
09.2023 - 11.2023
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
Education
Architectural Technology
ARA INSTITUTE OF CANTERBURY
MADRAS STTREET, CHRISTCHURCH Skills
- Paperwork Processing
- In-depth knowledge of lottery regulations and compliance
- Excellent customer service and communication abilities
- Excellent communication and interpersonal skills
- Knowledge of retail merchandising and customer service best practices
- Cash handling and point-of-sale system proficiency
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Internship Student
LINETYPE ARCHITECTURAL
09.2023 - 11.2023
Internship Student
SHEPPARD AND ROUT
09.2023 - 11.2023
Customer Service Representative
KFC Restaurant
01.2021 - Current
Customer Service Representative
YASH DAIRY AND LOTTO
07.2020 - Current
Architectural Technology
ARA INSTITUTE OF CANTERBURY
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