Yash Soni
Woolston,CAN
Summary
Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above-average user skills in information technology.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Intern
Sheppard and Rout Architects
Christchurch, Canterbury
09.2024 - 11.2024
- Provided support to existing staff on various tasks and duties.
- Supported team in executing daily operational tasks and project requirements.
- Assisted in maintaining organized documentation for process workflows.
- Participated in training sessions to improve job-related skills and knowledge.
- Worked alongside senior team members to learn related job tasks and roles.
- Participated in site visits to gather data for ongoing projects.
Intern
Linetype Architectural
Christchurch, Canterbury
07.2024 - 08.2024
- Assisted in creating architectural drawings using ArchiCAD software.
- Researched design materials and compiled information for project proposals.
- Organized project files and maintained documentation for easy access.
- Collaborated with team members on design revisions and feedback sessions.
- Maintained accurate records of all activities performed throughout internship period.
Customer Service Representative
KFC
Christchurch, Canterbury
01.2021 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with team members to enhance service delivery and efficiency.
- Educated customers about product features and benefits during support calls.
- Handled returns and exchanges according to company policies and procedures.
- Adapted communication style to meet diverse customer needs and preferences.
- Provided feedback to management on recurring customer concerns or trends.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Mentored junior team members and managed employee relationships.
Customer Service Representative
Yash Dairy and Lotto
Christchurch, Canterbury
01.2021 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate records of customer interactions and transactions.
- Handled returns and exchanges according to company policies and procedures.
- Adapted communication style to meet diverse customer needs and preferences.
- Provided feedback to management on recurring customer concerns or trends.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Diploma of Architectural Technology - Architectural Drafting
Ara Institute of Canterbury
Christchurch, New Zealand, NZ06-2025
Skills
- Architectural drafting
- Customer service
- Team collaboration
- Documentation organization
- Communication skills
- Software proficiency
- Recordkeeping
- Microsoft Office Suite
- Computer skills
- Multitasking and organization
- Administrative support
- Record preparation
- Teamwork and collaboration
- Quick learner
- Fast learner
- Strategic planning and analysis
- Hindi and Gujarati fluency
- Problem-solving
- Attention to detail
- Adaptability and flexibility
- Professionalism and etiquette
Affiliations
- Played sports like football, volleyball, cricket, and badminton in school tournaments and club tournaments.
- I like to play mobile games and listen to music
Accomplishments
- Received my first medal from football, placing 3rd in the schools' tournaments, and volleyball, competing with other schools
Certification
- Diploma of Architectural Technology Level 6
Languages
English
Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Intern
Sheppard and Rout Architects
09.2024 - 11.2024
Intern
Linetype Architectural
07.2024 - 08.2024
Customer Service Representative
KFC
01.2021 - Current
Customer Service Representative
Yash Dairy and Lotto
01.2021 - Current
Diploma of Architectural Technology - Architectural Drafting
Ara Institute of Canterbury