Yashasree Chepuri

• Directed the daily operations of three clinics, optimizing resource allocation, and ensuring seamless patient care.
• Developed and implemented efficient staffing schedules, minimizing disruptions and maximizing clinic productivity.
• Served as a patient advocate, effectively resolving complaints and improving patient satisfaction.
• Managed payroll authorization and leave approval for a 40-member team.
• Championed equity and cultural safety initiatives, fostering an inclusive environment and reducing health disparities.
• Uphold health and safety measures for both staff and patients as the clinic's representative.
• - Played a major role in ensuring the successful completion of the urgent care audit, foundation audit, and CQI module.
• Provided guidance and support to receptionists and clinic coordinators at multiple locations to demonstrate leadership.
• Ensured accurate invoice validation to optimize funding acquisition for different services.
• Fostered positive relationships with leadership and staff by actively engaging in board meetings and coordinating interdepartmental information exchanges.
• Primarily responsible to validate enrollments to make sure that the patient details are up to date in the system.
• Directed, supervised and evaluated medical, clerical or maintenance personnel.
• Provided comprehensive support to the entire practice's staff, leading to enhanced efficiency and streamlined process flow.
• Supervised facility operations on a daily basis, adhering to corporate policies and guidelines.
• Formulated and implemented effective guidelines for practice management.
• Effectively utilized active listening and interpersonal skills to engage with diverse individuals, such as physicians, patients, and colleagues.
• Efficiently managed financial operations, comprising of budgeting, accounting, expenses and financial reporting tasks.
• Managed a team of 40 staff members consisting of doctors, nurses, receptionists, radiographers, psychologists, psychiatrists, wellness advisors, health coaches, podiatrists, midwives, gynecologists,and healthcare technicians.
• Developed and implemented operational policies and guidelines to enhance the efficiency of medical facility operations.
• Designed and implemented comprehensive onboarding program for new employees, focusing on customer service and billing procedures.
• Implemented methods to encourage, motivate, and increase productivity of the team.
• Supervised daily operation of GP clinic, Urgent care clinic, Wellness clinic, and overseeing 40 staff members across all departments.
• Established strong connections with the entire staff, resulting in increased employee happiness and productivity.

Achieved a 30 percent increase in overall revenue, a 10% increase in enrollments, and enhanced patient satisfaction rate.

Streamlined recruitment process for medical professionals and administrative personnel.

Staff management: Training, supervising, and looking after the admin team.

Assigned duties to admin staff, supervised timely completion of tasks and provided guidance for better patient service and satisfaction.

Organized and facilitated meetings for medical professionals and administrative staff to provide daily operational updates.

Clinic management:

Ensured efficient queue management and decreased patient wait times.

Served as customer care champion

Ensured medical staff members effectively managed patient wait times and provided quality care in their respective areas.

Managed patients' complaints and filed Incident reports when necessary.

Assisted medical professionals in effectively managing challenging patients and those with specific needs.

Consistently achieving and exceeding clinic performance targets within budget constraints.

Orientation to all the new staff.

Ensured timely compliance with policies and provided training on health and safety protocols to staff.

Facilities Management: Property and equipment management and maintenance.

Administration:

Urgent clinic ACC's invoicing, POAC claiming, Invoicing insurance, Sure Med invoicing, ACC reports.

Provider Inbox

Validation of all invoices in the queue flow.

Enrollment's validation.

Transfer outs, transfer in of notes.

Practice Manager emails and faxes.

Sending reports like Acc notes, Suremed Insurance, Southern Cross insurance.

Patient recalls, Manage my health.

patient arrival queue and departure queue

Banking at the end of the day.

Provided consultation and counseling services to outpatients, inpatients, and health check patients, assessing their needs and offering treatment guidance.

Performed a wide range of surgical and non-surgical dental procedures.

Assigned patients to relevant specialists.

Guided and taught junior doctors in performing procedures, whenever necessary.

Managed the delegation of tasks to specialist Doctors, junior Dentists, and Dental assistants.

Ensured the upkeep of records and assessed the operational status of dental supplies, instruments, machinery, and seating.

Streamlined the process of procuring dental materials and implemented a systematic approach to monitor their consumption in HIT.

Presented special cases with detailed treatment plans and outcomes.

Oversaw financial aspects of the Department, including revenue generation and expenditure control.

Scheduled department meetings with the Medical Director and upper management to update them on the department's progress in terms of patient numbers and revenue.

Organized and facilitated school camps and dental camps within IT companies and gated communities.

Delivered informative dental presentations at different corporate settings.

Collaborated with medical staff to provide treatment for medically compromised patients.

Managed a team of 25 staff members, which included doctors, providing training and supervision.

Planned and implemented advertising campaigns and branding strategies.

• Completed safe and effective minor surgical procedures in medical office.
• Performed root canals, filled cavities and instructed patients on pain management to repair dental structures with minimal discomfort to patients.
• Treated infections caused by chronic and acute issues and diseases within soft oral tissues.
• Followed up with patients after procedures for proper pain management.
• Educated patients on proper oral hygiene to promote oral health and disease prevention.