YASHASVINI KUMARI
Wellington,New Zealand
Summary
I am currently looking to further my experience in the Justice sector by utilising my skill-set and learning as much on the job as I can. I would like to be a part of a cohesive team, that is focused on bettering outcomes for people in the community. I wish to maximise my skills in relationship building with different kinds of work forces. I also believe in utilising my time efficiently to complete given tasks within an appropriate time frame, and consistently go the extra mile to ensure that my work is to a high standard.
Overview
3
3
years of professional experience
Work History
Grants Officer
Ministry Of Justice
Wellington, WGN
04.2022 - Current
- Make decisions on legal aid applications, amendments and claims in accordance with the Ministry's quality and timeliness standards, Ministry policies and procedures, and the Legal Services Act 2011.
- Impose conditions on legal aid grants in accordance with Ministry policy and procedures, and the Legal Services Act 2011.
- Manage case files so that they are up to date, well structured and contain all relevant information to enable an audit trail of decisions.
- Undertake reconsiderations of decisions made by other Grants Officers when requested by the Team Manager.
- Create training documents used to train new starters in the role of Grants Officer.
- Maintain overall safe work environment with employee training programs and enforcement of safety procedures as the health and safety representative for the business unit.
Support Facilitator
Taikura Trust
Auckland, AUK
05.2021 - 04.2022
- Directed family-centred, strengths based, culturally competent and individualised intakes and assessments.
- Provided comprehensive case management services, created support plans and connected clients and families to appropriate resources.
- prepared a variety of different written reports and documents to ensure the smooth operation of services.
- recorded client information on the database, clearly indicating long term support plans.
- Developed and maintained courteous and effective working relationships with internal and external stakeholders.
Community Support Worker
Kahui Tu Kaha
01.2020 - 05.2021
- Ensured a safe delivery of service was provided for clients in accordance to their rights as service users.
- Developed effective partnerships with tangata whaiora while supporting them with their recovery goals and their right to autonomy and independence.
- Delivered the service in accordance with the principles of the recovery model, using assessments such as the Te Whare Tapa Wha, the strengths model and the wellness recovery plan.
- Supported tangata whaioa in having a healthy lifestyle, including encouraging engagement in their community and environment.
- Managed own medium to large caseload and helped clients work toward independence and recovery.
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Acted as main point of contact between management, clinical staff and external community.
- Connected individuals with available and relevant resources.
- Enlisted support of volunteers and collaborated with businesses and community groups.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
Program Facilitator
Kahui Tu Kaha
01.2020 - 05.2020
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments to ensure the participants received the most helpful program.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Ran programs on a weekly basis to maximise engagement from participants.
- Organised sessions in a way to maximise skills and benefits acquired by cooking and music classes.
Sales Representative
Stone Warehouse
07.2019 - 11.2019
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Provided sales consultations on functional and stylistic benefits of each custom product.
- Assisted the Director in producing relevant communications to corporate clients, including Mitre 10, Maple Ridge, Neil Taylor Cabinet Makers.
- General administration duties including filing, stock taking, data entry and maintenance of spreadsheets were carried out.
- Contacted customers to ascertain their needs and actioned requests to ensure maximum client satisfaction
- Received and made telephone calls to customers to provide any necessary information they requested.
- Completed basic office junior duties such as coffee and lunch runs, as well as maintaining the cleanliness of the office environment.
- Liaised with clients face to face manner to make sales for the company.
- Created various packages to be provided to potential clients at the annual Homeshow.
- Completed all other duties as required by management upon request.
Customer Service Representative
BP Limited
03.2018 - 07.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Customer facing duties including cash handling responsibilities and till operation
- Organized and maintained the cleanliness of the store to ensure health and safety standards were met.
- Completed supervisory duties if required by management due to absences.
- Received and actioned customer complaints to ensure customer satisfaction
- Liaised with a range of customers to meet their relevant needs
- Produced a variety of food and drink options for customers
- Further stocktaking duties, as well as organisation of current stock to ensure stock was able to be located in a timely manner
Education
Postgraduate Diploma - Criminology And Criminal Justice
Auckland University of Technology
Auckland, AUK11.2021
Bachelor of Arts - Psychology
University Of Auckland
Bachelor of Arts - Criminology
University Of Auckland
Skills
- Liaising with a diverse range of customers and clients to establish and meet needs
- Organisational skills in ensuring information and equipment was maintained
- Office administration skills including filing, updating spreadsheets and data entry
- Highly organised and able to multitask in a fast-paced environment
- Able to follow procedure and policies to ensure compliance
- Theoretical knowledge of psychology and criminology through undergraduate and postgraduate study
- Relationship building
- Report writing
- Proficient in Microsoft Office
Timeline
Grants Officer
Ministry Of Justice
04.2022 - Current
Support Facilitator
Taikura Trust
05.2021 - 04.2022
Community Support Worker
Kahui Tu Kaha
01.2020 - 05.2021
Program Facilitator
Kahui Tu Kaha
01.2020 - 05.2020
Sales Representative
Stone Warehouse
07.2019 - 11.2019
Customer Service Representative
BP Limited
03.2018 - 07.2019
Postgraduate Diploma - Criminology And Criminal Justice
Auckland University of Technology
Bachelor of Arts - Psychology
University Of Auckland
Bachelor of Arts - Criminology
University Of Auckland