Summary
Overview
Work History
Education
Skills
Skills
References
Hobbies and Interests
Timeline
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Yasin Dinani

Yasin Dinani

Forrest Hill,New Zealand

Summary

Professional Summary

Passionate about technology with a strong ability to quickly learn new systems and applications. Experienced across various fields with a consistent connection to IT. Possess excellent problem-solving skills and a talent for understanding and resolving customer technical issues effectively. Confident in technical expertise and dedicated to delivering outstanding service with a focus on customer satisfaction. Eager for the opportunity to contribute effectively.

Overview

2026
2026
years of professional experience

Work History

Business Tech Support / Customer Service Manager

One NZ / Vodafone
02.2022 - Current
  • Extensive technical expertise in telco products and services, including Mobile, Cable/TV, Fibre, and Fixed Line networks.
  • Skilled in troubleshooting Modems, Routers, Laptops, Mobiles, and connection issues, as well as optimizing configurations for maximum speed.
  • Proficient in managing customer cases and handling a wide range of service and technical calls, diagnosing problems, and resolving issues such as Static IP, IP conflicts, DNS, Email, and Printer Internet connections.
  • Achieved recognition as Top Performer of North Island last year.
  • Secured Runner-Up position for Legends Award this year.
  • Provided floor support by assisting other agents with their queries.
  • Assisted Level 2 Team with technical issue resolution.
  • Managed and resolved complex cases, including those escalated by other agents, ensuring thorough follow-up and resolution.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • In Training to Conducted future training sessions for staff on new products, services, and customer service techniques.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Exceeded performance expectations in yearly reviews for two consecutive years.

Tech Support (Apple Authorized Centre)

Harvey Normal (wairu)
Wairu, Auckland
01.2022 - 06.2022
  • Established new laptop setups, including Outlook and email configurations.
    Performed data backups on compromised devices to secure information.
    Resolved technical issues by diagnosing problems in iMacs, MacBooks, iPads, Samsung devices, Lenovos, and HPs.
    Addressed service-related inquiries to enhance user experience with technology.

Manager / Baker in Charge

Countdown (Progressive Group, Lynfield, Auckland)
Lynfield, Auckland
03.2010 - 01.2020
  • Developed and executed production plans to ensure consistency and quality of products.
  • Managed inventory, budget, ordering, stock maintenance, and stocktaking.
  • Handled and resolved customer complaints efficiently, maintaining 100% customer satisfaction.
  • Implemented strategies to control wastage and enhance sales.
  • Organized product displays in alignment with special promotions and table planners.
  • Optimized wage costs by completing production within target timelines.

Technical Assistant (Web Developer) Internship

Kensington Swan, Viaduct, Auckland, New Zealand
10.2009 - 11.2009
  • Developed a website using the Joomla content management system (CMS), which is based on PHP and MySQL.
  • Utilised the XAMPP standalone web server to host and run the website.
  • Completed the intranet site and design phase for the live site within a one-month project duration.
  • Acquired knowledge of company network and desktop support operations.

Assist IT Administrator, Trainee

New Zealand Steel (Auckland)
06.2009 - 07.2009
  • Conducted computer audits using software tools like Service Portal 'Visual QSM' and Data Watch.
  • Identified computers that were not updated or connected to the network using Visual QSM.
  • Created lists of network-disconnected computers, reconnected, and updated them remotely.
  • Provided Help Desk support for IT-related issues.
  • Assisted the IT administrator with regular data backups using 400 or 800 GB tapes from different sites.
  • Acquired knowledge about company network design, exchange, support, wireless connections, routers, and backup procedures for network failures.
  • -Participated in the process of upgrading the core network to 10 GB.
  • Gained an understanding of auto data updates in computers related to loading or unloading finished steel sheets, including details on weight, price, and vehicle information.

Salesperson/Technical Assistant

Kodak Photo Image Centre, Papakura, Auckland
10.2007 - 01.2009
  • Educated customers about products and services offered by the company.
  • Provided personalized service to build relationships with customers.
  • Sale SLR-Digital Cameras, Film Cameras, and related products such as memory cards and leather cases, consistently upselling all items.
  • Troubleshot network-related issues between Noritsu (Photo printing Machine) and Kiosk systems.
  • Resolved printing errors at the point of sale (EFTPOS).
  • Developed and printed photos to meet customer specifications.
  • Managed stock listings, orders, and provided customer service.
  • Ensured regular maintenance and functionality of photo developing machines.
  • Edited photos using software like Photoshop and CorelDraw, making adjustments as per customer requests.
  • Converted media file formats to suit various devices such as iPods, Nanos, and DVDs.
  • Created video-photo albums using Kodak and other DVD writing and editing software.

Hardware Technician (Casual)

Sardinia Computer System (Mumbai, India)
02.2005 - 12.2006
  • Installed and configured computer systems, networks, printers and scanners in accordance with established standards.
  • Replaced defective or malfunctioning parts such as motherboards or hard drives.
  • Assembled computers and provided sales and service support.
  • Repaired systems and managed warranty replacements.
  • Installed applications and operating systems.
  • Configured drivers for various hardware components.
  • Installed antivirus software and performed virus removal.
  • Troubleshot networking issues, systems, and printers.
  • Set up user accounts, permissions, email addresses, and passwords following company policies.

Trainee Hardware Technician

Softcode Computers (Mumbai, India)
10.2003 - 12.2004
  • Learned computer assembly and operating system installation.
  • Gained hands-on experience troubleshooting driver-related issues (sound, display, modem, network).
  • Installed software on newly assembled computers per customer requests, including MS Office applications, CD/DVD writing software, games, and other special packages.
  • Assisted in developing various applications/packages using the Visual FoxPro (VFP) 0.6 programming language.

Windows / Mac / Smart Phone Technician

Self employed
  • Created detailed documentation of all work performed on each customer's system.
  • Diagnosed complex hardware and software problems related to telephone systems.
  • Ensured that all safety regulations were followed when installing equipment in hazardous areas.
  • Provided repair and maintenance services for Windows and Apple products, including MacBook models from 2007 to 2020, addressing issues such as keyboard, screen, battery, motherboard, trackpad, sound, and black screen problems.
  • Offered comprehensive Windows computer services, including software and virus issue resolution, system freezing, software installation, hard drive recovery, driver issues, overheating problems, network troubleshooting, and screen repairs.
  • Resolved software issues on Android and Windows phones.
  • Handled smartphone repairs for various issues, including damaged screens, water damage, sound problems, network service issues, and battery replacements.
  • Experienced with Samsung Galaxy S series, Samsung Galaxy Tab, and numerous iPhone models (3G, 3GS, 4, 4S, 5, 5C, 5S, 6, 7, 8, X, 11, 12).
  • Familiar with Nokia Lumia (520, 800, 720, 925), HTC, and LG Nexus (Nexus 4 and Nexus 5) devices.

Education

Diploma in Computer Technology (level 5) (Microsoft Certified System Engineer & IT Professional) - Desktop & Network Support (MCSE-MCITP) Server 2008

ACE (Ace Training & Ace Development)
01.2009

Microsoft Certified Application Specialist - Microsoft Office 2007, Vista, XP

ACE (Ace Training & Ace Development)
01.2009

Diploma in Computer Hardware & Web Designing - Networking & Web Designing

S M LAL Institute of Computer Science, Mumbai, India
01.2006

Bachelor of Commerce (Equivalent to Degree in Business Studies in NZ according to NZQA) - Advance Accounts & Auditing

Mumbai University, India
01.2003

CIC (Certificate in Basic Computer) -

IGNOU (Indira Gandhi National Open University), Pune, India
01.2001

Skills

  • Proficient in Active Directory group management, including Group Policy and user permissions
  • Certified in Microsoft Office with expertise in Office 365 applications such as Teams, Outlook, Sway, and To Do
  • Experienced in providing technical support for Windows operating systems (Windows 95/98/2000/XP/Vista/7/8/10) including printer management, driver installation, safe backup procedures, application troubleshooting, and resolving blue screen errors
  • Familiar with various macOS versions (Snow Leopard, Mountain Lion, Mavericks, Yosemite, El Capitan, High Sierra, Mojave, Catalina), software, antivirus, and spyware management
  • Knowledgeable in programming languages including VFP, SAP, Java Basic, and web applications using PHP (Joomla)
  • Skilled in server maintenance, backups, and administration within a Windows environment
  • Competent in system installation, network configuration, troubleshooting, and network security
  • Hands-on experience with ADSL modems, routers, and resolving technical issues related to printers, scanners, networks, and external hard drives
  • Familiarity and hands-on experience with various hardware products including Microsoft, Compaq, HP, IBM PCs and compatibles, Dell, Intel, and Apple MacBook Pro

Skills

  • Excellent problem-solving skill
  • Ability to understand & solve customer technical IT related problem in effective way
  • Confident about technical skill and customer focus

References

Available upon request

Hobbies and Interests

Movie, Music, Computer, Update with all New Technology. (Laptop and Smart Phone.)

Timeline

Business Tech Support / Customer Service Manager

One NZ / Vodafone
02.2022 - Current

Tech Support (Apple Authorized Centre)

Harvey Normal (wairu)
01.2022 - 06.2022

Manager / Baker in Charge

Countdown (Progressive Group, Lynfield, Auckland)
03.2010 - 01.2020

Technical Assistant (Web Developer) Internship

Kensington Swan, Viaduct, Auckland, New Zealand
10.2009 - 11.2009

Assist IT Administrator, Trainee

New Zealand Steel (Auckland)
06.2009 - 07.2009

Salesperson/Technical Assistant

Kodak Photo Image Centre, Papakura, Auckland
10.2007 - 01.2009

Hardware Technician (Casual)

Sardinia Computer System (Mumbai, India)
02.2005 - 12.2006

Trainee Hardware Technician

Softcode Computers (Mumbai, India)
10.2003 - 12.2004

Windows / Mac / Smart Phone Technician

Self employed

Diploma in Computer Technology (level 5) (Microsoft Certified System Engineer & IT Professional) - Desktop & Network Support (MCSE-MCITP) Server 2008

ACE (Ace Training & Ace Development)

Microsoft Certified Application Specialist - Microsoft Office 2007, Vista, XP

ACE (Ace Training & Ace Development)

Diploma in Computer Hardware & Web Designing - Networking & Web Designing

S M LAL Institute of Computer Science, Mumbai, India

Bachelor of Commerce (Equivalent to Degree in Business Studies in NZ according to NZQA) - Advance Accounts & Auditing

Mumbai University, India

CIC (Certificate in Basic Computer) -

IGNOU (Indira Gandhi National Open University), Pune, India

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Yasin Dinani