Yasmin Bashe
Melbourne, Australia
Summary
Results-driven individual with a strong work ethic and a passion for excellence. Excellent problem-solving skills, adaptability, and a proactive approach to challenges. Effective communicator and team player with a collaborative mindset. Dedicated to delivering high-quality work and exceeding expectations. Ready to contribute my skills and make a positive impact in any role.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
Food Bank
03.2021 - 12.2023
- Offered polite, friendly and engaging approach with customers and colleagues
- Assisted customers in locating required products
- Responded to customer queries
- Acknowledged and resolved customer grievances with tactful communication and critical thinking
- Built and maintained strong working relationships with team members
- Overcame language barriers with customers by speaking clearly, listening and using translation services
- Provided customers information about products
- Addressed and resolved customer concerns and complaints
- Performed opening and closing procedures following store policies and procedures
Personal Care Assistant
Prompt Care
07.2022 - 12.2022
- Coordinated daily housekeeping, errands and meal preparation for individuals under care
- Helped maintain resident quality of life through walks, small group activities and individual visits
- Supported bathing, dressing and grooming
- Administered medication under supervision of a registered nurse or physician
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations
- Followed safe lifting and transferring techniques to transport residents
Warehouse Assistant
Foodbank
, VIC
06.2020 - 07.2022
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Alerted management when warehouse supplies needed replenishment
- Inspected and moved products to designated areas in warehouse
- Identified and resolved inventory issues with daily cycle counts and consistent audits
- Unloaded and loaded trucks with merchandise for distribution
- Inspected packages for accuracy and completeness before shipping
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery
Skills
- Resilient
- Teamwork
- Empathetic
- Adaptability
- Active listening
- Critical thinking
- Positive attitude
- Conflict resolution
- Attention to detail
- Time management
Timeline
Personal Care Assistant
Prompt Care
07.2022 - 12.2022
Customer Service Assistant
Food Bank
03.2021 - 12.2023
Warehouse Assistant
Foodbank
06.2020 - 07.2022
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