Yatin Sethi
Masterton
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Motel Manager
Amble Inn Motel
06.2022 - Current
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Managed daily operations for better customer service and increased revenue.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
Crew Member
Burger Fuel
01.2021 - 05.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Cleaner
OCS Limited - Christchurch
03.2020 - 12.2020
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
Education
Level 6 in Travel And Tourism
NewZealand School of Tourism
Wellington, NZ12.2021
Level 5 in Business
Aspire2 International
Christchurch, NZ12.2020
Skills
- Financial Management
- Problem Solving
- Quality Assurance
- Complaint Handling
- Time Management
- Security Management
- Record Keeping
- Front Desk Operations
- Computer Literacy
- Social Media Networking
- Cash Handling
- Staff Supervision
- Hospitality
- Room Inspections
Accomplishments
- Implemented strategic organizational systems and records management methodology to improve confidentiality, integrity and availability of critical business data.
- Kept guests calm during Hurricane Ivan through effective communication and dynamic listening skills which prevented serious injuries or fatalities.
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Native or Bilingual
Maori
Elementary
Timeline
Motel Manager
Amble Inn Motel
06.2022 - Current
Crew Member
Burger Fuel
01.2021 - 05.2022
Cleaner
OCS Limited - Christchurch
03.2020 - 12.2020
Level 6 in Travel And Tourism
NewZealand School of Tourism
Level 5 in Business
Aspire2 International
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