Yating Hong
Dunedin,OTA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Innovative Restaurant Manager with food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
1
1
year of professional experience
Work History
Restaurant Manager
McDonald's
Jinzhou,Liaoning Province, China
03.2022 - 10.2022
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
Cashier
KFC
Liaoning Province, China
08.2021 - 01.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Accounting and Finance
GLOBAL INSTITUE OF MANAGEMENT AND ECONOMICS,DUFE
Dalian,Liaoning Province06.2021
High School Diploma -
Western Liaoning Yuming Senior High School
Jinzhou,Liaoning Province06.2019
Bachelor of Commerce - Accounting And Tourism
University of Otago
Dunedin, NZSkills
- Restaurant Operations Management
- Customer Service Best Practices
- Quality Assurance
- Menu Development
- Time Management
- Microsoft Office
- Team Building
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Customer Service
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Professional
Timeline
Restaurant Manager
McDonald's
03.2022 - 10.2022
Cashier
KFC
08.2021 - 01.2022
Accounting and Finance
GLOBAL INSTITUE OF MANAGEMENT AND ECONOMICS,DUFE
High School Diploma -
Western Liaoning Yuming Senior High School
Bachelor of Commerce - Accounting And Tourism
University of Otago
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