Yelena Rodionova
Auckland
Summary
I am a reliable and organised professional with over 10 years of experience in admin support, customer service, and coordination roles. I enjoy helping teams run smoothly, staying on top of details, and supporting others to do their best work. I am quick to adapt, calm under pressure, and always happy to take initiative. I’m now looking to bring my skills to a role where I can support leaders and be part of a positive, fast-paced team.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Fundraiser
Legacy Endeavours
10.2024 - Current
- Plan and organise team road trips, training sessions, and daily logistics to keep things running smoothly.
- Talk to people face-to-face every day, explain causes clearly, and build trust to gain their support.
- Help keep team morale high and regularly meet or exceed daily sign-up targets.
- Stay calm and flexible while working in busy, fast-changing environments.
Account Manager
Bank Center Credit
09.2022 - 09.2024
- Handled admin tasks like reporting, meeting notes, and email communication for the team.
- Helped keep things on track by working closely with different teams and partners.
- Answered customer questions about online banking and offered friendly, helpful support.
- Stayed organised and made sure all records were accurate and up to date.
- 2 Years (Remotely)
Account Manager
Alfa Bank
01.2019 - 08.2022
- Managed documents, schedules, and partner communication for lending operations.
- Supported the team with reports, follow-ups, and day-to-day tasks.
- Spoke with customers to solve issues and explain services clearly and simply.
- Worked closely with teammates to help the team reach its targets.
- 3 Years & 8 Months
Finance & Admin Support Roles (Earlier Career)
Alfa Bank / Sberbank / Kaspi Bank
07.2004 - 12.2018
- Handled loan documents and credit reports for business customers.
- Reviewed partner accounts and did basic financial checks.
- Kept loan records up to date and helped with account reconciliations.
- Answered customer questions and supported internal reporting and admin tasks.
- Note: A detailed description can be provided of these positions if required.
Education
Master of Applied Management - Business Management
Otago Polytechnic
06.2023
Graduate Bachelor Diploma - Jurisprudence
Academy of Jurisprudence of the Higher School of Law "Adilet"
01.2007
Graduate Bachelor - Business Administration, Accounting and Audit
University of International Business
01.2004
Skills
- Admin Support
- Customer Support & Relationship Building
- Fluent in English & Russian
- Negotiation
- Strong Communication
- Document Handling & Reporting
- Microsoft Office Suite
Certification
- Corporate course from Alfa-Bank "Hard Negotiations" business trainer Kotolilov E. Almaty, Kazakhstan August 2019
- Awake.kz "Excel. Advanced level" course Almaty, Kazakhstan March 2019
- Ernst & Young Business Academy "Finance modeling: Forecast of the business financial position" Almaty, Kazakhstan April 2018
LNGG
English & Russian
Other Information
Visa status: Open Work Visa till July 2027
Driving Licence: Full Unrestricted NZ-Driver’s License
Languages: English & Russian
Timeline
Fundraiser
Legacy Endeavours
10.2024 - Current
Account Manager
Bank Center Credit
09.2022 - 09.2024
Account Manager
Alfa Bank
01.2019 - 08.2022
Finance & Admin Support Roles (Earlier Career)
Alfa Bank / Sberbank / Kaspi Bank
07.2004 - 12.2018
Graduate Bachelor Diploma - Jurisprudence
Academy of Jurisprudence of the Higher School of Law "Adilet"
Graduate Bachelor - Business Administration, Accounting and Audit
University of International Business
Master of Applied Management - Business Management
Otago Polytechnic
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