Yeonjung Hong

• The air cargo screening process involves inspecting shipments thoroughly to verify compliance with safety and security standards before they are loaded onto aircraft.
• The primary duty is to use an X-ray machine to scan cargo for illicit items.
• Perform an Explosive Trace Detection (ETD) search on the cargo to detect any presence of explosives.

• The coat room service provided storage for travelers heading to warm destinations during winter, allowing them to store their clothing and retrieve it upon their return.
• confirmed the passenger's arrival date and provided information regarding the extra charge applicable should the coat room service be used beyond 5 days.
• It effectively ensured that the clothes were sorted by date, packed, and then stored.

• Handled inquiries and issues from customers, addressing their concerns with clear explanations and ensuring follow-up to guarantee their satisfaction.

• Responding to around 40 incoming customer calls and messages each week with friendly and courteous approach.

• Assisting customers with inquiries about services, cancellation policies, reservation statuses, billing, claims, and technical support.

• Handled customer inquiries and issues with efficient decision-making and precision in a high-paced environment