YI LIU

· Ensuring team's excellent customer service for tour ticket sales, bus ticket sales.

· Overseeing daily business system operations and tour administration.

· Monitoring bus services and assisting drivers with check-in, loading, and unloading.

· Promptly address situations in the travel center that are out of control.

· Supervising customer experiences on buses to maintain professionalism within the team and travel center.

· Maintaining up-to-date data entry and incident reports

· Handling daily attendance and settlement tasks.

· Developed and implemented policies and procedures for center operations.

· Monitored customer service levels, resolving complaints promptly and professionally.

· Conducting daily telesales, introducing products, promoting the latest value building material packages, providing quotations, and conducting email marketing to cooperative partners.

· Ensure the precise delivery of quality building materials to job sites at the specified times for all clients.

· Establishing long-term relationships with local clients, suppliers, and global raw material suppliers to facilitate orders.

· Implementing international supply chain, logistics, and inventory management to ensure timely supply at the yard.

· Maintain updated inventory tracking on Google Sheets while ensuring timely production at the yard.

· Manage quotations, purchase order (PO) tracking, and invoices for all clients.

· Handling day-to-day CRM, Xero, and business software operations.

· Analyzed customer data, identified trends, and developed plans for optimizing performance of client accounts.

· Managed client accounts and ensured customer satisfaction by providing timely responses to inquiries.

· Conducting global live broadcast marketing research and implementing marketing campaigns.

· Creating customized live stream plans for global e-retailers and cooperative partners.

· Provided product demonstrations, technical support, and customized solutions to meet client needs.

· Conducted weekly meetings with clients to review progress on projects and discuss any issues or concerns.

· Collaborated with internal teams to ensure successful implementation of customer solutions.

· Updating daily platform content and promotional articles for global clients.

· Assisting Tourism New Zealand with Chinese campaign promotion work and content marketing on the app.

· Generating market reports and sales performance reports for merchants.

· Engaging customers and promoting ticket sales for Mid-Autumn Festival activities.

· Analyzing campaign performance.