Yi-Min Lan
Flaxmere,Hastings
Summary
- My name is YIMIN, I am a Taiwanese girl coming to create my life experience through the working holiday. I have two winter seasons of work experience as a ticket seller at a snow resort in Japan. In my previous role, I was responsible for selling tickets, providing information, and addressing inquiries from customers.
- During my working holiday in Japan, I worked as both a receptionist and cleaning staff at the hot spring department of a famous hotel chain for 5 months. Additionally, I served as a housekeeper at the backpacker hostel for 3 months. Upon returning to Taiwan, I worked as a receptionist at the hotel for 8 months. Furthermore, I have five years of part-time work experience as a Subway staff member, which has provided me with familiarity with kitchen operations.
- I can speak both Mandarin and Japanese at a close-to-native level. I have a good grasp of English and am confident in having conversations with people, I can also handle tasks well. Additionally, I am steadily improving my language skills for more professional situations.
- I work efficiently and learn quickly. I'm proactive, dedicated, and have a strong track record of receiving praise from my bosses, colleagues, and customers. I'm also known for my good teamwork and enjoy my work. I'm excited to bring these qualities to your team and help your organization succeed.
Overview
15
15
years of professional experience
Work History
Blueberry Picker
Gourmet Blueberries
Flaxmere, Hastings
12.2023 - 01.2024
- Followed instructions provided by supervisors regarding production goals, quality standards.
Front Office Receptionist
Alfar Hotel
Taouyan, Taiwan
12.2022 - 07.2023
- Greeted customers and visitors in a professional manner.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
House Keeper
Aki Cafe Inn
Hiroshima, Japan
05.2022 - 07.2022
Guest Service & Ticket Seller
Gala Yuzawa Snow Resort
Nigata, Japan
12.2020 - 03.2021
- Assisted in training new Ticket Sellers on proper operating procedures and processes.
- Performed daily opening and closing procedures such as counting money, reconciling tills.
Japanese Speaker Tour Guide
JTB Taiwan Ltd
Taipei, Taiwan
02.2016 - 12.2020
- Developed guest relationships to achieve high level of satisfaction.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
Sandwich Artist
Subway
Taipei, Taiwan
05.2009 - 09.2015
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Operated cash registers to process payments from customers.
Education
College Degree - Department of Sculpture
Taipei National University of The Arts
Taipei, Taiwan06.2015
Skills
- Quality Control
- Problem-Solving
- Safety and Compliance
- Guest Relations
Languages
English
Professional
Mandarin
Native/ Bilingual
Japanese
Native/ Bilingual
Timeline
Blueberry Picker
Gourmet Blueberries
12.2023 - 01.2024
Front Office Receptionist
Alfar Hotel
12.2022 - 07.2023
House Keeper
Aki Cafe Inn
05.2022 - 07.2022
Guest Service & Ticket Seller
Gala Yuzawa Snow Resort
12.2020 - 03.2021
Japanese Speaker Tour Guide
JTB Taiwan Ltd
02.2016 - 12.2020
Sandwich Artist
Subway
05.2009 - 09.2015
College Degree - Department of Sculpture
Taipei National University of The Arts
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