Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Yi Pan

Auckland,Auckland

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

5
5
years of professional experience

Work History

Receptionist

FQ Message
08.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.

Restaurant Waiter

Mr Charcoal
03.2022 - 11.2023
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.

Intern

Qi Zheng Tou Zi LTD
12.2022 - 02.2023
  • Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
  • Assisted in creating written, video, and image content for marketing channels.
  • Helping team with Wechat copywriting.

Restaurant Waiter

Da Rong He Restaurant
11.2020 - 11.2021
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Bachelor of Commerce - Marketing

University of Auckland
Auckland, NZ
12-2025

Bachelor of Commerce - International Business

University of Auckland
Auckland, NZ
12-2025

Skills

  • Customer service
  • Effective communicator
  • Customer engagement
  • Exceptional communication
  • Canva & Excel skills
  • Can speak two languages: Chinese & English

Languages

Chinese

Timeline

Receptionist

FQ Message
08.2025 - Current

Intern

Qi Zheng Tou Zi LTD
12.2022 - 02.2023

Restaurant Waiter

Mr Charcoal
03.2022 - 11.2023

Restaurant Waiter

Da Rong He Restaurant
11.2020 - 11.2021

Bachelor of Commerce - Marketing

University of Auckland

Bachelor of Commerce - International Business

University of Auckland

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Yi Pan