Yifan Guo
Wellington,WGN
Summary
Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
2
2
years of professional experience
Work History
Retail
HEYTEA
01.2023 - 07.2023
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
Night Stocker
Yong Hui Supermarket
01.2021 - 12.2022
- Removed all boxes and related trash from sales floor and processed through compactors.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Maintained neat, organized stockroom free of hazards.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Unloaded arriving product stock and moved to store display areas.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
Master of Engineering - Engineering
Victoria University of Wellington
Wellington, NZ11.2024
Skills
- Moving Boxes
- Moving Merchandise
- Product Identification
- Office Equipment
- Design Changes
- Safety Awareness
- Heavy Lifting
- Ordering Assistance
- Product Restocking
- Update Signs
- Product Packaging
- Restocking
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Retail
HEYTEA
01.2023 - 07.2023
Night Stocker
Yong Hui Supermarket
01.2021 - 12.2022
Master of Engineering - Engineering
Victoria University of Wellington
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