Yifan Zhang
Hamilton,WKO
Summary
Dynamic and detail-oriented Computer Repair Assistant with a proven track record at an individual employer. Expert in data recovery and hardware troubleshooting, successfully retrieving critical information while ensuring client satisfaction through effective communication. Demonstrated strong interpersonal skills while volunteering, enhancing operational efficiency and supporting community health initiatives.
Developed strong analytical and problem-solving skills in hands-on technical environment. Demonstrated ability to diagnose and resolve hardware and software issues efficiently. Seeking to transition into new field, leveraging technical expertise and customer-focused approach.
Overview
5
5
years of professional experience
Work History
Computer Repair Assistant
Individual Employer
04.2024 - 09.2024
- Effectively communicated with clients about repair options, costs, and timelines while maintaining transparency throughout the process.
- Streamlined data recovery processes by utilizing specialized software tools, resulting in the successful retrieval of critical client information.
- Conducted thorough testing after each repair to confirm proper functionality before returning devices to clients.
- Implemented a structured system for tracking repair progress, enabling accurate status updates to customers upon request.
- I can only assist basic problem of the computer. (e.g. Computer Assembly , Computer troubleshooting, Virus removing, System changing)
Volunteer
Shanghai Jian Qiao University
06.2019 - 12.2019
- Assisted with fighting Covid-19.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported safe accommodation life by giving NAAT test to students in accommodation.
- Used strong interpersonal communication skills to convey information to others.
- Helped provide daily meal to students.
Education
Master of TESOL - Education
06-2026
BBA - Business
09-2023
Skills
- Computer assembly
- Printer repair
- System monitoring
- Software installation
- Hardware troubleshooting
- System upgrades
- Software configuration
- Data recovery
- Virus removal
- Cooking
- Organized and efficient
- Customer service
Languages
Chinese
Native or Bilingual
English
Professional Working
Timeline
Computer Repair Assistant - Individual Employer
04.2024 - 09.2024
Volunteer - Shanghai Jian Qiao University
06.2019 - 12.2019
University of Waikato - Master of TESOL, Education
Shanghai Jianqiao University - BBA, Business
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