Yifei Shen
Auckland,AUK
Overview
2
2
years of professional experience
Work History
Technical Service Engineer
Shanghai Fanuc Robot Co., Ltd
Shanghai
07.2022 - 09.2023
- Provided technical assistance to customers regarding product installation, operation and troubleshooting.
- Developed and maintained customer relationships by providing prompt and accurate solutions to inquiries.
- Performed preventative maintenance on equipment in order to ensure optimal performance levels.
- Investigated customer complaints and identified root cause of issues.
Intern in R&D Technology Department
Baker Hughes (China) Oilfield Technical Service Co., Ltd
Shanghai, Shanghai
12.2021 - 06.2022
- Responsible for the docking with sales team, providing customers with intuitive product introduction, daily maintenance and maintenance of equipment, and assisting in equipment management. Complete internal projects to deliver customer outcomes and identify business improvements. Learn to assist with projects and tasks. Participated in training, team meetings, and project work.
Education
Master of Engineering - Mechanical Enger
Auckland University of Technology
Auckland, NZ11-2024
Bachelor's Degree - Mechanical Engineering
Shanghai Polytechnic University
Shanghai06-2022
Skills
- CAD
- Microsoft Word
- Siemens UG Advanced Certificate
- Critical Thinking
- Flexible and Adaptable
- Troubleshooting
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Affiliations
- Musical Theatre: Passionate about exploring various styles of musical theatre and appreciating the art of performance.
- Fishing: Enjoy outdoor activities and connecting with nature, developing patience and focus.
Timeline
Technical Service Engineer
Shanghai Fanuc Robot Co., Ltd
07.2022 - 09.2023
Intern in R&D Technology Department
Baker Hughes (China) Oilfield Technical Service Co., Ltd
12.2021 - 06.2022
Master of Engineering - Mechanical Enger
Auckland University of Technology
Bachelor's Degree - Mechanical Engineering
Shanghai Polytechnic University
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