YIHANG GAO
Summary
I hold a Bachelor's degree in Information Technology and am currently pursuing a Master's degree in Finance. My educational background has provided me with a solid foundation in both technology and financial analysis, equipping me with a unique blend of skills that are advantageous in various business contexts.
Previously, I worked in sales, where I developed strong interpersonal and negotiation skills, along with an ability to understand customer needs and drive revenue growth. These experiences have been invaluable in my current role as a travel operator. In this position, I utilize my IT and financial knowledge to efficiently manage travel logistics, budgeting, and customer relations, ensuring that each travel plan not only meets the specific requirements of clients but also adheres to financial guidelines.
This combination of IT expertise, financial acumen, and customer service experience allows me to offer comprehensive solutions in the travel industry, enhancing client satisfaction and operational efficiency."
Overview
5
5
years of professional experience
Work History
Operator
KAD TRAVEL
11.2023 - Current
- The primary responsibilities of a travel operator include designing and executing tailored travel plans that cater to the specific needs of clients, managing budgets, and ensuring optimal costs. They are also responsible for providing excellent customer service, handling bookings and changes, managing relationships with suppliers, and dealing with emergencies during travels to ensure client safety and satisfaction. Additionally, they conduct market research and develop new travel products based on trends and feedback to keep services competitive.
In terms of skills, a successful travel operator must have strong organizational and planning capabilities, adept communication and negotiation skills, and the ability to solve problems quickly and effectively. Attention to detail is crucial in preventing errors in travel planning. Proficiency in travel booking systems and office software, such as Amadeus and Sabre, is essential. Excellent customer service skills are needed to ensure client satisfaction, while adaptability and flexibility enable operators to respond to changing conditions and challenges in the travel industry effectively.
Admin
Annacoco
03.2023 - 10.2023
- Responsible for daily administrative affairs management
- Assist the boss in all work matters
- Responsible for reception and building good relationship with guests
- Responsible for answering phone calls, emails, and other messages
- Responsible for recruiting and interviewing employees and arranging all matters for employees
Sales Assistant
Anda
09.2019 - 11.2022
- Assist customers as they choose garments and accessories
- Resolve customer queries and complaints swiftly
- Liaise with contractors and designers in the refurbishment of the store Stock and orders management
- Analyzed proposals on changes in pricing and aftershaves on new and established products
- Supervised and managed a team of 8 salespeople, providing support, motivation, and targets
- Planned and set monthly revenue goals that led to an increase in sales by over 12% over 6 months
- Provided mentoring of new hires and organized biannual training program for sale team
Education
Ph.D. - Finance
Lincoln University
Lincoln, NZ12.2024
BBA - IT
Massey University
Auckland, NZ03.2022
Skills
- Customer service
- Problem-Solving
- Sales
- Teamwork
- Leadership
- Admin
- Teamwork and Collaboration
- Troubleshooting
Date of birth
29-04-1996
Timeline
Operator
KAD TRAVEL
11.2023 - Current
Admin
Annacoco
03.2023 - 10.2023
Sales Assistant
Anda
09.2019 - 11.2022
Ph.D. - Finance
Lincoln University
BBA - IT
Massey University
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