Yilong Che
Auckland,AKL
Summary
I am about to graduate and actively looking for internship opportunities and hope to stay and work in the same place after graduation. I am a friendly, loyal, self-motivated individual with problem-solving, teamwork and efficient working skills developed through past work experience. I look forward to making a positive impact on your company and contributing to its success.
Overview
4
4
years of professional experience
Work History
Cleaning Contractor
Paramount Services LTD
Waikato, Hamilton
10.2023 - Current
- Responded promptly to customer requests for cleaning services.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Duty Manager （part Time）
Jesters Pie The Base
Waikato, Hamilton
02.2022 - Current
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
Construction Worker
Brilliant Building ltd
Auckland
02.2022 - 12.2022
- As a part-time construction worker, I contribute to the company's construction projects across New Zealand by performing different manual tasks and working with teams
Delivery Driver
Hungry Panda
Waikato, Hamilton
06.2020 - 01.2021
- Notified customers of delays to decrease calls to support.
Education
Bachelor of Business - Tourism and Hospitality Management
University of Waikato
Hamilton, NZSkills
-Team management
Shift management: Ability to effectively formulate and manage employee work schedules
-Customer service:
Complaint Handling: Experience in handling customer complaints and issues, with the ability to quickly find and provide solutions
Customer Satisfaction: We attach great importance to service attitude and ensure customer satisfaction
-Emergency response:
Crisis management: Ability to respond to emergencies and emergencies and make effective decisions within a limited time
-Communication skills:
Able to communicate fluently in English and Chinese, and is good at friendly communication with the team and guests
-Technical application:
POS Systems: Experience with point of sale systems (POS) and ability to process payments and transactions
-Compliance with regulations:
Safety Standards: Have an in-depth understanding of New Zealand's food industry safety and hygiene regulations and ensure the organization adheres to and enforces all safety and hygiene standards
Timeline
Cleaning Contractor
Paramount Services LTD
10.2023 - Current
Duty Manager （part Time）
Jesters Pie The Base
02.2022 - Current
Construction Worker
Brilliant Building ltd
02.2022 - 12.2022
Delivery Driver
Hungry Panda
06.2020 - 01.2021
Bachelor of Business - Tourism and Hospitality Management
University of Waikato
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