A highly motivated and adaptable individual with less than a year of experience as a Personal Assistant/Office Administrator, with a strong foundation in customer service. Known for excellent organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. Quick to learn new processes and software, and eager to take on new challenges. Passionate about supporting teams, ensuring smooth office operations, and delivering excellent customer service. Looking to leverage my enthusiasm, reliability, and growing skill set to contribute to the success of a dynamic team.
Hi, I’m
Ying-chen CHEN
Bromley,Christchurch
Summary
Overview
14
years of professional experience
1
Certification
Work History
Kiddz Home Based ChildCare
HOME BASE
08.2023 - 12.2024
Job overview
- Providing care for 0 - 3 year old children
- Help maintain a healthy balance of play and rest time for children
- Ensure children's utmost safety and proper hygiene throughout the day
IM Insurance Ltd
Personal Assistant/Office Administrator
05.2024 - 09.2024
Job overview
- Mail and Document Management: Responsible for receiving and dispatching mail, archiving documents, ensuring confidentiality and accuracy
- Meeting Support: Prepare the office environment, tea/coffee, and relevant materials for client meetings to ensure smooth operations
- Drafting and Editing Documents: Draft and proofread documents in both Chinese and English (including quotes, letters, memorandums, etc.), and handle daily correspondence as directed by the manager
- Task Management and Prioritization: Efficiently prioritize and complete daily tasks as instructed by the manager, ensuring timely completion
- Phone and Visitor Management: Screen phone calls and provide relevant information, greet and direct visitors, ensuring client needs are met promptly and professionally
- Data Entry and Client Information Updates: Enter, update, and maintain client information, handle basic client service requests, including claim forms and personal information updates
- Office Operations: Manage daily office operations, including ordering office supplies, coordinating technical support, and ensuring the proper functioning of office equipment
Bohemian Bakery Cafe
Pastry Baker
08.2021 - 01.2023
Job overview
- Prepare and bake a variety of breads, pastries, and other baked goods
- Measure and mix ingredients according to recipes and production schedules
- Operate baking equipment and machinery
- Ensure all baked goods are of high quality and meet customer expectations
- Maintain cleanliness and organisation of the bakery and work area
- Order and maintain inventory of baking ingredients and supplies
SOUTHERN ALP SPROUTS
Quality & production(Supervisor)Manager
01.2013 - 08.2021
Job overview
- Company Overview: Processing raw materials for preserving, processing, manufacturing, storing and delivering foods
- Adhere to quality control procedures and safety standards (HACCAP Plan) for the manufacturing of our food products
- Examining raw material samples to determine suitability for processing
- Coordinating manufacturing processes, directing workers to complete the final product
- Analyses raw stock levels and calculating daily raw material production.- Daily processing data calculations
- Eye to detail on handling a delicate product
- Knowledge of processing machinery
- Processing raw materials for preserving, processing, manufacturing, storing and delivering foods
President Information Corp.
Business Operation Centre / Specialist
08.2010 - 05.2012
Job overview
- Routine sampling inspection and abnormal management.
- Collect and analyses market information related to products.
- Commodity management, planning, design, promotion, and development coordination.
- Develop product marketing strategies.
- Developed specialized skills in customer service and client relations.
- Assisted in troubleshooting and resolving safety, service and operational issues.
Education
Takming University of Science and Technology
Department of Accounting Information
09.2010
University Overview
UCOL - Universal College of Learning
Early Childhood Education L4
03.2024
University Overview
Skills
- Microsoft Office
- CRM
Certification
AutocCAD Interior Design, 03/01/24
Languages
Mandarin
Native or Bilingual
English
Professional Working
Strengths
Strengths
✦ Liable, Adaptive and team player
✦ Initiative and able to take responsibility
✦ Multitasking of various projects and working under pressure
✦ Determination and Persistence
Timeline
Personal Assistant/Office Administrator
IM Insurance Ltd
05.2024 - 09.2024
HOME BASE
Kiddz Home Based ChildCare
08.2023 - 12.2024
Pastry Baker
Bohemian Bakery Cafe
08.2021 - 01.2023
Quality & production(Supervisor)Manager
SOUTHERN ALP SPROUTS
01.2013 - 08.2021
Business Operation Centre / Specialist
President Information Corp.
08.2010 - 05.2012
UCOL - Universal College of Learning
Early Childhood Education L4
Takming University of Science and Technology
Department of Accounting Information
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