Ying-Hui Amy Chien
4 Delph Street Avonhead Christchurch
Summary
High-energy Store manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Recently join SSP as Store supervisor.
Overview
23
23
years of professional experience
Work History
Store Manager
Wishbone
03.2011 - 08.2023
- Managed inventory control, stock taking, cash control, roster and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Wait Staff Member
Hang Seng Food Bar
02.2009 - 02.2011
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Served food and beverages promptly with focused attention to customer needs.
Wait Staff Member/Duty Manager
Sophie’s Cafe
08.2005 - 07.2010
- Responded to customer concerns by providing friendly and knowledgeable support.
- Created wide variety of hot and cold drinks in average shifts.
- Operated espresso machines.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Wait Staff Member
Dream Garden Vegetarian Restaurant
02.2002 - 06.2005
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
Team Member
Lagardere Group
Christchurch International Airport
09.2023 - 06.2024
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Front of House Supervisor
SSP
Christchurch
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Education
Diploma In Hospitality Management -
Ara Institute of Canterbury
Christchurch, CAN07.2005
Burnside High School
Christchurch, CAN12.1999
Skills
- Staff Management
- Retail Merchandise Quality Standards
- Recruiting and Hiring
- Opening and Closing Procedures
- Customer Relations
- Cash Management
- Store Displays
- Staff Training
- Waste Management and Reduction
Timeline
Front of House Supervisor
SSP
07.2024 - Current
Team Member
Lagardere Group
09.2023 - 06.2024
Store Manager
Wishbone
03.2011 - 08.2023
Wait Staff Member
Hang Seng Food Bar
02.2009 - 02.2011
Wait Staff Member/Duty Manager
Sophie’s Cafe
08.2005 - 07.2010
Wait Staff Member
Dream Garden Vegetarian Restaurant
02.2002 - 06.2005
Diploma In Hospitality Management -
Ara Institute of Canterbury
Burnside High School
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