YING ZHU
Epsom,AUK
Summary
Dedicated Customer Service professional with a strong commitment to delivering exceptional service and support. Skilled in customer relations, problem-solving, and fostering collaborative team environments. Proven ability to manage multiple priorities, build relationships with diverse stakeholders, and contribute to business success through effective leadership and decision-making. Organized, detail-oriented, and adaptable, with a focus on enhancing employee engagement and driving results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Associate/part Time
Ecco Shoes
07.2024 - Current
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Retail Specialist/Part Time
irelax
12.2023 - 07.2024
- Contributed to successful store events by assisting with planning, setup, promotion, and execution of activities.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased sales revenue by promoting store promotions and upselling products.
- Resolved customer complaints with professionalism and empathy, maintaining positive relationships.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
Sales/Retail Specialist
Apple Store
08.2021 - 10.2022
- Attend and greet walk-in customers and manage customer waiting line in a busy time; Attending to customer needs and questions in a high-throughput store.
- Contributed to successful store events by assisting with planning, setup, promotion, and execution of activities.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted customers'' attention.
- Resolved customer complaints with professionalism and empathy, maintaining positive relationships.
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Mentored new team members on store policies, procedures, and best practices for success in their roles.
- Handled returns and exchanges professionally, ensuring customer satisfaction remained a priority during these interactions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business.
Insurance Advisor
China Ping An Life Insurance Company Limited
04.2018 - 07.2021
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
- Organized informative seminars for potential clients, resulting in increased lead generation and policy sales.
Assistant Manager
Shenzhen Wanshun Electronics Company Limited
12.2014 - 03.2017
- Daily administration and meeting management.
- Actively oversee the project work-in-progress status and provide management team with timely feedback.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Graphic Designer/Internship Student
JIS Image Studio
10.2013 - 11.2013
- Photography editing/re-touching.
- Customer service both in person and on the phone.
Sales Assistant/Part Time
WOOD - Britomart Westfield
03.2012 - 06.2012
- Bookkeeping, banking; In-store customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Sales Assistant/Part Time
BELA FASHION - Britomart Westfield
03.2011 - 06.2012
- Bookkeeping, banking; In-store customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Waitress/Part Time
Dynasty Chinese Restaurant
03.2010 - 11.2010
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Business Management
ICL Graduate Business School
Auckland 7 2023 - 11 2024
Certificate, Fashion & Luxury Event Management - Meeting And Event Planning
Condé Nast Center of Fashion & Design
Shanghai 03.2017 - 4 2017
Digital Media Advanced, (Level 7) - Digital Media
ACG YOOBEE School of Design
Auckland, AUK 06.2013 - 3 2014
Computer Graphic Design, (Level 6) - Graphic Design
ACG YOOBEE School of Design
Auckland 07.2012 - 4 2013
Skills
- Customer Service and Active Listening
- Ability to multi-task and Team player
- Retail store support and Stock management
- Brand representation and Team Development
- Prioritization and Problem-solving abilities
- Customer Relationship Management (CRM)
- Graphic Design
- Layout Design
- Packaging Design
- Typography Design
- Branding and Identity
- Project management abilities
Certification
Licence Controller Qualification
Personal Information
Date of Birth: 03/1990
Languages
English
Chinese
Cantonese
Software
Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Adobe InDesign
Adobe Illustrator
Adobe Photoshop
Timeline
Sales Associate/part Time
Ecco Shoes
07.2024 - Current
Retail Specialist/Part Time
irelax
12.2023 - 07.2024
Sales/Retail Specialist
Apple Store
08.2021 - 10.2022
Insurance Advisor
China Ping An Life Insurance Company Limited
04.2018 - 07.2021
Certificate, Fashion & Luxury Event Management - Meeting And Event Planning
Condé Nast Center of Fashion & Design
03.2017 - 4 2017
Assistant Manager
Shenzhen Wanshun Electronics Company Limited
12.2014 - 03.2017
Graphic Designer/Internship Student
JIS Image Studio
10.2013 - 11.2013
Digital Media Advanced, (Level 7) - Digital Media
ACG YOOBEE School of Design
06.2013 - 3 2014
Computer Graphic Design, (Level 6) - Graphic Design
ACG YOOBEE School of Design
07.2012 - 4 2013
Sales Assistant/Part Time
WOOD - Britomart Westfield
03.2012 - 06.2012
Sales Assistant/Part Time
BELA FASHION - Britomart Westfield
03.2011 - 06.2012
Waitress/Part Time
Dynasty Chinese Restaurant
03.2010 - 11.2010
Business Management
ICL Graduate Business School
7 2023 - 11 2024
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