Ying Ying Huang
Auckland,AUK
Summary
Dynamic leader with a proven track record at Skycity Casino Auckland, excelling in staff management and complex problem-solving. Spearheaded initiatives that significantly enhanced team collaboration and operational efficiency. Known for adaptability and a keen eye for detail, consistently driving productivity and fostering a motivated work environment. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
19
19
years of professional experience
Work History
Supervisor
Ipress Cafe
01.2023 - Current
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Educated staff on organizational mission and goals to help employees achieve success.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Chef
Eastside Cafe
03.2021 - 07.2022
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Coordinated with team members to prepare orders on time.
- Implemented food cost and waste reduction initiatives to save money.
Shop Owner
Greenland Bakery and Cafe
01.2017 - 05.2020
- Coached, counseled and disciplined employees.
- Prepared annual budgets and monitored financial objectives.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Trained and motivated employees to perform daily business functions.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Managed day-to-day business operations.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Barista
Hollywood Bakery And Espresso
06.2015 - 11.2016
- Cleaned counters, machines, utensils, and seating areas daily.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Helped management keep adequate supply on hand by notifying of shortages.
- Used POS system to accurately enter orders and process payments.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
VIP Bartender
Skycity Casino Auckland
03.2010 - 04.2012
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Wait Staff Member
Gengis Khan Botany
03.2006 - 01.2007
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Answered customers' questions, recommended items, and recorded order information.
Education
Graduate Certificate - Phlebotomy
University of Auckland
Auckland, NZ10-2024
Bachelor of International Hospitality Management - Hospitality
Auckland University of Technology
Auckland, NZ11-2013
High School Diploma -
Botany Downs Secondary College
Botany Downs, NZ05-2009
Skills
- Complex Problem-Solving
- Multitasking Abilities
- Attention to Detail
- Time Management
- Decision-Making
- Adaptability and Flexibility
- Self Motivation
- Time management abilities
- Team Collaboration
- Crisis Management
- Risk Management
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
English
Full Professional
Interests
- I enjoy helping others and giving back to the community.
- Fundraising Events
- Team Sports
- Playing Sports
- Yoga
- Blogging
- DIY and Home Improvement
- Reading
- Gym Workouts
Timeline
Supervisor
Ipress Cafe
01.2023 - Current
Chef
Eastside Cafe
03.2021 - 07.2022
Shop Owner
Greenland Bakery and Cafe
01.2017 - 05.2020
Barista
Hollywood Bakery And Espresso
06.2015 - 11.2016
VIP Bartender
Skycity Casino Auckland
03.2010 - 04.2012
Wait Staff Member
Gengis Khan Botany
03.2006 - 01.2007
Graduate Certificate - Phlebotomy
University of Auckland
Bachelor of International Hospitality Management - Hospitality
Auckland University of Technology
High School Diploma -
Botany Downs Secondary College
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