YOGENDRA SINGH CHARAN
Queenstown,New Zealand
Summary
Dedicated hospitality professional with over 5 years of experience in luxury 5-star hotels across New Zealand, India, and Europe. Proven ability to lead housekeeping teams, ensure impeccable cleanliness standards, and exceed guest expectations. Known for strong time management, attention to detail, and commitment to creating exceptional guest experiences.
Overview
5
5
years of professional experience
Work History
Houseman / Housekeeping Supervisor
Copthorne Hotel & Resort, Millennium Group
Queenstown, New Zealand
04.2023 - Current
- Supervise and maintain cleanliness of public areas in line with brand standards.
- Manage housekeeping supply inventory and restocking processes.
- Handle guest service requests with professionalism and urgency.
Housekeeping Associate
Green Coast Resort & Residences
Palasë, Albania
03.2022 - 03.2023
- Inspected guest rooms to ensure high cleanliness standards.
- Managed and organized supply storage areas efficiently.
- Improved guest satisfaction by 12% through timely service.
- Trained in use of chemical cleaners and equipment per safety guidelines.
Room Attendant
The Fern Residency
Vadodara, India
04.2021 - 09.2021
- Cleaned and prepared up to 12 rooms daily, ensuring a high-quality guest environment.
- Maintained neat linen closets and restocked amenities regularly.
- Responded quickly to guest needs, maintaining service excellence.
Industrial Trainee
Taj Aravali Resort & Spa
Udaipur, India
03.2020 - 08.2020
- Assisted with F&B, housekeeping, and guest services during rotation.
- Learned industry best practices in luxury hospitality operations.
- Communicated effectively with cross-departmental teams.
Education
Bachelor of Hotel Management -
IHM University
Udaipur, India01.2022
High School Diploma -
Rastra Bharti Sr Sec School
Udaipur, India01.2018
Skills
- Housekeeping Operations
- Guest Relations & Service
- Cleaning & Sanitization Standards
- Inventory Management
- Time Management & Physical Stamina
- Safety & Compliance Procedures
- Front Desk Communication
- Wine Pairing Knowledge
Hobbies and Interests
- Travel
- Photography
- Hill Climbing
- Cricket
Languages
- English (Fluent)
- Hindi (Fluent)
- Rajasthani (Fluent)
- Albanian (Basic)
- French (Basic)
Timeline
Houseman / Housekeeping Supervisor
Copthorne Hotel & Resort, Millennium Group
04.2023 - Current
Housekeeping Associate
Green Coast Resort & Residences
03.2022 - 03.2023
Room Attendant
The Fern Residency
04.2021 - 09.2021
Industrial Trainee
Taj Aravali Resort & Spa
03.2020 - 08.2020
Bachelor of Hotel Management -
IHM University
High School Diploma -
Rastra Bharti Sr Sec School