Yogeshkumar GOPALDASANI
Henderson,AUK
Summary
I'm a highly motivated Facility Services Manager with over 15 years of MEP facility experience who consistently drives results by building and leading high-performance teams. Excellent communication skills (IELTS Score of 8) with proven history of effectively collaborating across all organizational levels. Regard myself as an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success, dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
MEP Services Account Manager
MMS Group
02.2020 - Current
- Managed team of 12 field technicians and 3 apprentices with 3 administrative staff
- Monthly delivery of over 80 routine works and 150+ reactive jobs.
- 95% "get it right first time" approach to jobs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Streamlined internal processes for better efficiency in account management tasks.
- Assisted in development of training materials for new hires, ensuring smooth onboarding process.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Site Manager
AE Smith
02.2018 - 01.2020
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections, safety audits and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Monitored, coached, and supervised team of 11 employees daily on-site
ELECTRICAL & HVAC Technician
AE SMITH A Spotless Company
02.2016 - 02.2018
- New Zealand steel Glenbrook - Senior Field Technician Electrical/HVAC
- Department Of Corrections / Ministry of Justice – Electrician / Hvac Technician
- Project Supervisor – ANZ Sylvia Park Project
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex Electrical & HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Filled out detailed work orders for each job completed.
- Traveled to job sites for both scheduled and emergency appointments.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Led junior technicians, providing guidance and sharing expertise to improve overall team performance.
- Trained new employees on company-specific procedures, accelerating their integration into the workforce.
- Provided technical support during commissioning stages of major projects, ensuring seamless transitions from construction to operation phases.
- Maintained and repaired over 657 combined assets of both electrical and HVAC
Education
Practicing License - Electrical, Electronics Engineering Technologies
EWRB
POST GRADUATE DIPLOMA - Engineering Physics with Electrical/Electronics
Federal University of Technology Akure
Ondo State, NigeriaUNIVERSITY DIPLOMA - Physics with Electrical/Electronics
Federal University of Technology Akure
Ondo State, NigeriaNATIONAL CERTIFICATE IN (TECHNICAL) EDUCATION - Electrical Power Option
The Polytechnic Ibadan
Ibadan, OyoSENIOR SCHOOL CERTIFICATE -
International School Ibadan
Ibadan, OyoPRIMARY SCHOOL CERTIFICATE -
All Saints Church School
Ibadan, OyoSkills
- Budget Management
- Inventory Control
- Vendor Relations
- Multi-tasking
- Team Management (Technical & Well-being)
- MS Office Suite (Excel, Word, PowerPoint)
- Loss Control & Prevention
- Proposal Development
- Teamwork and Collaboration
- Customer Service
- Client Relations
- Account Management
- Relationship Building
- Strategic Planning
- Goal-Oriented
Nz Full Drivers License
Yes
Nz Electrical Registration License
Licensed Electrician EWRB
Nz Resident
Yes
Refrigerant License
Approved Filler
Personal Information
- Date of Birth: 03/31/78
- Gender: Male
- Nationality: New Zealand (Indian Descent)
- Marital Status: Married
References
Available on Request
Timeline
MEP Services Account Manager
MMS Group
02.2020 - Current
Site Manager
AE Smith
02.2018 - 01.2020
ELECTRICAL & HVAC Technician
AE SMITH A Spotless Company
02.2016 - 02.2018
Practicing License - Electrical, Electronics Engineering Technologies
EWRB
POST GRADUATE DIPLOMA - Engineering Physics with Electrical/Electronics
Federal University of Technology Akure
UNIVERSITY DIPLOMA - Physics with Electrical/Electronics
Federal University of Technology Akure
NATIONAL CERTIFICATE IN (TECHNICAL) EDUCATION - Electrical Power Option
The Polytechnic Ibadan
SENIOR SCHOOL CERTIFICATE -
International School Ibadan
PRIMARY SCHOOL CERTIFICATE -
All Saints Church School
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