Yohan Shashika Herath
New Zealand,Hamilton
Summary
Dynamic Florist Manager with a proven track record at Hamilton Flower and Gift Center, excelling in sales strategy development and customer relationship management. Expert in floral design and team leadership, I successfully enhanced product visibility and drove sales growth through innovative marketing campaigns and exceptional client consultations, fostering lasting relationships and repeat business.
Overview
2026
2026
years of professional experience
Work History
Branch Manager
Bouquets Flowers ,Dubai
01.2018 - 04.2024
- Designed and arranged floral displays for various events, ensuring aesthetic appeal and client satisfaction.
- Assisted customers with flower selection, providing expert advice on care and maintenance of arrangements.
- Managed inventory levels, tracking stock to maintain optimal supply of fresh flowers and materials.
- Implemented new storage techniques to prolong the freshness of floral products, enhancing overall presentation quality.
- Trained junior staff on floral design techniques and customer service best practices, fostering a collaborative environment.
- Developed creative marketing displays that increased customer engagement and promoted seasonal offerings effectively.
- Led workshops for clients on flower arranging skills, improving community outreach and brand visibility.
- Prepared potted plants and bouquets based on customer requirements.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Utilized floral design techniques to craft unique floral arrangements.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed inventory levels to ensure optimal stock of floral supplies and materials.
- Developed visually appealing floral arrangements for various events and occasions.
- Trained staff on customer service best practices and product knowledge.
- Collaborated with event planners to execute large-scale floral installations for weddings, corporate events, and fundraisers.
- Supervised 7 employees in floral department.
- Proficient in utilizing floral design software to create custom arrangements.
- Collaborated with vendors to source fresh flowers and negotiate pricing agreements.
- Oversaw daily operations, ensuring adherence to quality standards and efficiency.
- Delivered exceptional service to walk-in customers by providing personalized consultations and designing custom floral arrangements onthespot.
- Oversaw daily store opening procedures, ensuring cleanliness standards were met before welcoming customers.
- Contributed to the company''s social media presence by sharing eye-catching images of unique arrangements and seasonal offerings.
- Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product quality.
Floral Designer
Bouquets Flowers ,Dubai
2017 - 04.2024
- Designed custom floral arrangements based on client preferences and seasonal availability.
- Collaborated with team members to create visually appealing displays for events and special occasions.
- Managed inventory of flowers and supplies, ensuring freshness and quality in all designs.
- Assisted clients with selecting appropriate flowers for specific themes or events, enhancing customer satisfaction.
- Developed innovative floral design concepts that aligned with current trends and customer requests.
- Trained new staff on floral arrangement techniques and effective customer service practices.
- Oversaw daily operations to streamline workflow, improving overall efficiency in the design process.
- Implemented cost-effective purchasing strategies to optimize resource allocation while maintaining quality standards.
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Imparted knowledge on plants and flowers to customers.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
- Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
- Contributed ideas to improve overall shop aesthetic, optimizing workflow efficiency within studio spaces while enhancing customer experience in retail areas.
- Conducted floral arrangement workshops, sharing expertise and fostering community engagement.
- Negotiated with suppliers, securing favorable terms and ensuring high-quality floral stock.
- Proficient in utilizing floral design software to create custom arrangements.
Florist Manager
Hamilton Flower and Gift Center / Floral World
11.2024 - Current
- Implemented effective merchandising strategies to enhance product visibility and sales.
- Enhanced workflow processes to improve team productivity and customer satisfaction.
- Led seasonal promotional campaigns to drive sales growth and brand awareness.
- Trained employees on customer order taking and basic floral arranging.
- Inventoried plants and flower care supplies and ordered more.
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Established strong relationships with clients, leading to repeat business and referrals for new customers.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Researched latest design trends, colors, and vendor products for use in new pieces.
Education
High School Diploma -
Sri Sumangala College
Sri Lanka,kandyTimeline
Florist Manager
Hamilton Flower and Gift Center / Floral World
11.2024 - Current
Branch Manager
Bouquets Flowers ,Dubai
01.2018 - 04.2024
High School Diploma -
Sri Sumangala College
Floral Designer
Bouquets Flowers ,Dubai
2017 - 04.2024
Skills
Creative vision