Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yojana Semwal

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Manager

KFC Restaurant
03.2021 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Managed team of up to [Number] restaurant staff, maintaining exceptional customer service and quality standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.

Customer Service Supervisor

Countdown Supermarket
04.2020 - 02.2021
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Created customer support strategies to increase customer retention.
  • Completed bi-weekly payroll for [Number] employees.

Customer Service Cashier

Pack And Save
04.2018 - 01.2019
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

Engineering Mechanics

Alpine Institute of Technology
India
05.2014

Skills

  • Food and Beverage Knowledge
  • Budget Administration
  • Interpersonal and Written Communication
  • Inventory Control
  • Customer Assistance
  • Shift Management
  • Money Handling
  • Resource Allocation
  • Customer Service
  • Coaching and Mentoring
  • Team Leadership

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of expertise] License - [Timeframe]

Languages

Hindi
Native or Bilingual
English
Full Professional

Timeline

Assistant Restaurant Manager

KFC Restaurant
03.2021 - Current

Customer Service Supervisor

Countdown Supermarket
04.2020 - 02.2021

Customer Service Cashier

Pack And Save
04.2018 - 01.2019

Engineering Mechanics

Alpine Institute of Technology
  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of expertise] License - [Timeframe]

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Yojana Semwal