Yolandi Erasmus
Otaua,AUK
Summary
I'm a seasoned professional with over 19 years of invaluable experience in office administration, showcasing a robust skill set that encompasses answering calls, adeptly handling customer interactions, proficiently managing data entry tasks, and overseeing accounts with precision. My extensive tenure in the role has not only honed my technical proficiency but also solidified my commitment to delivering exceptional results. My dedication to excellence and my proven track record make me a standout candidate for roles requiring a seasoned professional with a wealth of expertise in office management and client service.
Overview
19
19
years of professional experience
Work History
Managing Director
Tomahawk Facilities
Otaua, Auckland
03.2021 - Current
- Implemented process improvements initiatives across various departments within the organization.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored financial performance of the organization and initiated corrective actions as needed.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Performed regular reviews of operational processes to reduce costs while maintaining quality standards.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Organized marketing campaigns to promote new products and services offered by the company.
Office Manager
Dreco Ltd
Manukau, Auckland
06.2014 - 08.2019
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Provided training to new hires on office policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with applicable laws regarding employment practices.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Recruited and trained new employees to meet job requirements.
- Interpreted and communicated work procedures and company policies to staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed office inventory and placed new supply orders.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Office Administrator
Mapei NZ
Mt Wellington, Auckland
07.2008 - 10.2016
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Created PowerPoint presentations for internal use or external clients when required.
- Organized and maintained filing systems, including electronic databases and records.
- Assigned work and monitored performance of project personnel.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Checked figures, postings and documents for correct entry, mathematical accuracy, and proper codes.
- Filtered emails based on importance and escalated issues to leadership.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained customer confidence and protected operations by keeping information confidential.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created memos, letters and other documents, fostering internal and external communication.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Coordinated onsite training events with outside vendors and online webinars.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Delivered products to customer locations on time.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Processed payments and updated balances and customer totals.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Processed payments from customers using point of sale systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated databases with new and modified customer data.
- Developed strong customer relationships to encourage repeat business.
- Established trustful relationships with customers through effective communication skills.
Personal Assistant
Grain Carriers
Randfontein , South Africa
02.2005 - 04.2007
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Developed processes for efficient workflow within the departmental structure.
- Scanned documents into electronic format for storage in a secure database system.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Provided assistance communicating, typing correspondence or obtaining information.
- Performed calendar management and scheduling of appointments for the executive.
- Completed basic administrative work.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Sorted mail received daily for distribution throughout the office.
- Screened telephone calls and inquiries and directed as appropriate.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Compiled weekly progress reports highlighting key accomplishments from past week's activities.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Some College (No Degree) - Accounting and Business Management
Damelin College
South Africa12-2004
High School Diploma -
Jan De Klerk
South Africa12-2002
Skills
- Mentoring and Training
- Data Collection and Analysis
- Staff Management
- Business Planning
- Client Relationships
- Business Administration
Timeline
Managing Director
Tomahawk Facilities
03.2021 - Current
Office Manager
Dreco Ltd
06.2014 - 08.2019
Office Administrator
Mapei NZ
07.2008 - 10.2016
Personal Assistant
Grain Carriers
02.2005 - 04.2007
Some College (No Degree) - Accounting and Business Management
Damelin College
High School Diploma -
Jan De Klerk
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