Yolandy Stander

Executive Support & Coordination

• Provided hands-on support to the Director and Assistant Director of MGS International College, managing schedules, booking travel, and organizing marketing materials for both local and international partners.
• Handled FTE statistics, finance management for short-term student groups, budgeting, and planning school trips (e.g., Queenstown, Hanmer Springs), ensuring smooth logistics and great experiences for students.
• Organized and managed all arrangements for the Director's overseas marketing trips, ensuring everything ran seamlessly.

Student Enrolment & Immigration Compliance

• Managed the full student enrolment process from start to finish, including processing enrolment contracts, issuing acceptance letters and offers, invoicing, and preparing receipts and offers for Immigration New Zealand.
• Ensured parents, agents, and students fully understood all policies and procedures, providing clear and timely communication at every stage.
• Closely monitored student attendance and compliance with visa conditions, keeping records accurate and up to date.

Financial & Budget Management

• Managed the department's budget, setting annual financial plans, preparing monthly forecasts, and ensuring accurate tracking of expenses.
• Reconciled daily bank statements, processed payments, and handled expense coding, keeping everything running smoothly.
• Monitored spending to ensure cost-effective decisions while maintaining high-quality service.

Office Operations & Administration

• Oversaw the daily running of the office, including scheduling meetings, taking minutes, booking school vans and rooms, and coordinating staff tasks.
• Delivered friendly and professional face-to-face customer service, ensuring a welcoming experience for students, parents, and visitors.
• Planned and executed staff and agent events, including catering, to strengthen relationships and engagement.
• Led the collection of photos and information throughout the year to create the International College department's chapter in the school yearbook, capturing key moments and highlights.

Systems & Process Improvement

• Managed and maintained key administrative systems, including Microsoft Office 365 (Word, Excel, SharePoint), KAMAR, eSchool, Canva, and website maintenance.
• Handled police vetting for agents, guardians, and Residential Caregivers, ensuring confidentiality and compliance with regulations.
• Conducted an annual review of policies and procedures to ensure compliance with The Education (Pastoral Care of International Students) Code of Practice, keeping documentation audit-ready at all times.
• Prepared and maintained documentation for various audits, ensuring all records met the required standards.

Agent & Contract Management

• Managed agent records and contracts, ensuring timely renewals and accurate documentation.
• Acted as a key contact between the Director and education agents (both local and international), organizing meetings, processing contracts, issuing certificates, and managing commission payments.

Student Wellbeing & Support

• Provided immediate support and inclusion for all international students from day one, ensuring they felt welcomed and supported in their new environment.
• Worked closely with students on a variety of issues, from assisting with insurance claims to providing guidance on personal and wellbeing matters.
• Maintained an open-door policy, fostering a supportive and inclusive environment where students felt comfortable seeking help when needed.

Team Support & Leadership

• Supervised and supported a team of administrative staff, providing clear guidance and encouraging a positive, productive work environment.
• Reviewed office processes regularly, identifying ways to improve efficiency and reduce unnecessary steps.
• Fostered teamwork and morale by promoting a collaborative and supportive workplace.

Facilities & Resource Management

• Worked closely with the building manager and maintenance team to keep office spaces and facilities in top condition for staff and visitors.
• Managed office supplies, including stationery, cleaning products, and refreshments, ensuring a well-stocked and organized workspace.

• Processed policies across multiple portfolios for top broking firms (AON-CPF, Brokerweb, Crombie Lockwood).
• Managed accounts, including bordereaux, statements, cancellations, and placing requests.
• Liaised with internal and external stakeholders to resolve urgent matters efficiently.
• Oversaw daily operations—refunds, filing, client service, and managing the team inbox.
• Mentored junior advisors, fostering a collaborative and high-performing team.

• Processed policies across multiple portfolios for leading broking houses (Brokerweb, Crombie Lockwood, AON, and Marsh) with speed and accuracy.
• Ensured high-quality data entry while meeting productivity targets.
• Collaborated with internal and external stakeholders to resolve urgent queries efficiently.
• Handled daily office operations, including client service, filing, and administrative support.
• Built strong, lasting client relationships to drive retention and trust.
• Stayed up to date on industry trends and regulations, providing accurate and informed client support.

• Led day-to-day operations, exploring my entrepreneurial side and managing all aspects of the business.
• Built strong client relationships, leading to repeat business and valuable referrals.
• Ensured smooth daily operations, delegating tasks to team members for efficient execution.
• Boosted customer satisfaction by streamlining processes and delivering outstanding service.
• Managed financial operations, including budgeting, financial reporting, and tax preparation.

• Trained and supervised staff, ensuring high performance and adherence to standards.
• Handled customer inquiries with professionalism, providing timely and effective solutions.
• Ensured full compliance with licensing, hygiene, and health & safety regulations.
• Planned and executed catering events, delivering memorable experiences.
• Managed complex schedules and deadlines, ensuring all tasks were completed on time.

• Maintained strict confidentiality while handling sensitive client information and records.
• Identified and corrected data entry errors to ensure accuracy and prevent duplication.
• Managed document organization, including filing, photocopying, preparing correspondence, and generating reports.
• Contributed to company growth by consistently exceeding daily data entry targets.
• Delivered tasks on time while maintaining professionalism, even under pressure and tight deadlines.