Yongjiao Wei

Hamilton,WKO

Summary

Customer Service Representative bringing skills in oral and written communication in Chinese, active listening and analytical problem-solving skills. Enhances customer experiences by employing good service behaviours, understanding customer desires and providing customized solutions.

Overview

years of professional experience

Work History

Property Manegement

Zhangzhou Fulin Property Services Co., Ltd.

01.2021 - 06.2023

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

No Degree - Easy Computer Application And Management

Wuling Middle School

Wuhan, China

06.2000

Skills

Data Collection
Call Management

Complaint Resolution
Tidying

Referees

Wanfei Cao                                                                                                             Owen Casey
wanfeicao@yahoo.com                                                                                          owiekc@yahoo.co.uk
02102213482                                                                                                        0274509946

Registered nurse Friend

Timeline

Property Manegement

Zhangzhou Fulin Property Services Co., Ltd.

01.2021 - 06.2023

No Degree - Easy Computer Application And Management

Wuling Middle School

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