Yoonkyoung Shin
Albany
Summary
Proactive and highly adaptable International Business student with strong problem-solving skills. Continuously using and improving proficiency in English and Mandarin. Quick to learn and efficiently manage tasks with precision. Proven experience in customer support, administrative tasks, and leadership. Deeply interested in business development and marketing within the international business sector.
Overview
9
9
years of professional experience
Work History
Receptionist
Health Clinic
05.2024 - Current
- Provided multilingual (Korean, English, and Chinese) phone and in-person support to ensure a smooth booking process for patients.
- Managed patient reception, scheduled appointments, and assisted with inquiries in a professional and welcoming manner.
- Assisted with ACC claims, verifying patient eligibility and ensuring accurate documentation submission.
- Processed payments, handled billing inquiries, and provided insurance claim support.
- Maintained and updated patient records, ensuring confidentiality and accuracy.
- Facilitated clear communication between patients and practitioners, improving overall patient experience.
Freelance Translator
Assisting Immigration Agent
03.2023 - Current
- Provided real-time interpretation for an immigration agent during interactions with Chinese-speaking clients.
- Offered voluntary support through text communication, ensuring clients received timely assistance.
- Proactively requested and prepared necessary documents from clients, facilitating a smoother process for the agent.
- Reviewed, edited and proofread translated documents for accuracy.
Cafe Barista
Etege Cafe
06.2021 - 01.2022
- Prepared and served coffee and beverages, ensuring high standards of quality and customer satisfaction.
- Provided personalized recommendations based on customer preferences.
- Assisted in taking and editing photos for the café’s social media and promotional materials.
- Maintained a clean and comfortable environment for customers.
Retail Sales Associate
Sales Assistant
09.2017 - 04.2018
- Provided personalized fashion recommendations based on customer preferences, increasing sales and customer satisfaction.
- Curated fashion combinations and advised customers on suitable styles, increasing engagement and sales.
- Developed strong interpersonal skills by engaging with diverse customers and resolving inquiries effectively.
- Processed transactions, returns, and exchanges while maintaining a seamless customer experience.
Art Instructor
Art Academy
08.2016 - 02.2017
- Developed and delivered engaging art lessons, fostering creativity and self-expression among students.
- Planned and organized student art exhibitions, increasing engagement and showcasing artistic achievements.
- Created instructional materials and visual content to support diverse learning styles.
- Effectively communicated with students and parents to provide feedback and enhance learning experiences.
Education
BBA - International Business
Massey University
Auckland, NZ02-2026
Skills
- Multilingual Communication – Korean (Native), Chinese (Fluent), English (Learning)
- Leadership & Teamwork – Led group discussions, guided peers, and took initiative in problem-solving
- Customer Service & Product Recommendations – Assisted customers by recommending products based on preferences
- Social Media Content Support – Helped with promotional photo shooting and editing for social media
- Appointment & Schedule Management – Efficiently managed booking and scheduling for clients
- ACC Claims & Payment Processing – Assisted in ACC claim submissions and handled billing transactions
Timeline
Receptionist
Health Clinic
05.2024 - Current
Freelance Translator
Assisting Immigration Agent
03.2023 - Current
Cafe Barista
Etege Cafe
06.2021 - 01.2022
Retail Sales Associate
Sales Assistant
09.2017 - 04.2018
Art Instructor
Art Academy
08.2016 - 02.2017
BBA - International Business
Massey University
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