Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Yoonmook LIM

Frankton,OTA

Summary

Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill].

Experienced with managing customer service teams, ensuring high levels of service delivery and satisfaction. Utilizes problem-solving skills to address customer issues effectively and foster positive service environment. Track record of leading initiatives to improve operational efficiency and team performance.

Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive, and supportive supervision.

Personable and attentive with deep interest in wine and customer service. Possesses foundational knowledge of wine varieties and their characteristics, complemented by strong communication skills and ability to create inviting atmosphere. Committed to enhancing guests' dining experiences through exceptional service and wine recommendations.

Knowledgeable [Desired Position] with solid foundation in wine service and customer engagement. Successfully enhanced guest experiences by offering tailored wine recommendations and maintaining inviting atmosphere. Demonstrated proficiency in wine presentation and excellent interpersonal skills.

Experienced with delivering exceptional wine service and creating memorable guest experiences. Utilizes extensive wine knowledge to make informed recommendations that enhance customer satisfaction. Track record of maintaining polished service environment and demonstrating excellent interpersonal communication.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

Assistant Manager, Customer Service

Sushi Platter
10.2024 - Current
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
  • Created a positive work environment for staff members, promoting teamwork and employee morale.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Head Sommelier

NOCT
04.2023 - 03.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Coordinated wine selection and restocking for cellar with over [Number] bottles.
  • Coordinated special events such as winemaker dinners or themed tastings, driving guest engagement beyond regular services.
  • Provided exceptional customer service by attentively addressing guests'' questions and preferences regarding wine selections.
  • Increased wine sales by conducting staff training sessions on wine knowledge and service techniques.
  • Mentored junior sommeliers, fostering professional growth through hands-on guidance and constructive feedback.
  • Collaborated with chefs to create cohesive menu pairings, enhancing the overall dining experience.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.

Head Sommelier, Manager

Wine Social
09.2021 - 01.2023
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Coordinated wine selection and restocking for cellar with over [Number] bottles.
  • Coordinated special events such as winemaker dinners or themed tastings, driving guest engagement beyond regular services.
  • Demonstrated expertise in rare and collectible wines, offering personalized consultations for private collectors.
  • Provided exceptional customer service by attentively addressing guests'' questions and preferences regarding wine selections.
  • Increased wine sales by conducting staff training sessions on wine knowledge and service techniques.
  • Implemented a successful wine program that resulted in increased customer satisfaction and repeat business.
  • Mentored junior sommeliers, fostering professional growth through hands-on guidance and constructive feedback.
  • Educated diners on various aspects of oenology during service interactions, enriching their understanding of the world of wines.
  • Performed regular inventory audits to maintain accurate records of stock levels and prevent discrepancies.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Manager

GYEDONG EEAT
01.2021 - 09.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager

SEE'S THE DAY
09.2020 - 01.2021
  • Accomplished multiple tasks within established timeframes.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Conducted in-depth research on a diverse range of wines, ensuring accurate knowledge and proper presentation to patrons.
  • Maintained an organized and visually appealing wine display, attracting customers'' attention and promoting sales.

Assistant Sommelier

Kakao Ix
09.2019 - 04.2020
  • Elevated dining experience offered at our establishment by introducing innovative ideas such as themed tasting nights or limited-time promotions featuring unique wines.
  • Increased overall beverage sales by staying up-to-date on industry trends and incorporating popular options into the wine list.
  • Enhanced customer satisfaction by providing impeccable wine recommendations tailored to individual preferences and meal choices.
  • Contributed to positive guest experiences by addressing concerns or complaints promptly and professionally.

Assistant Sommelier

Nania Restaurant
09.2016 - 08.2019
  • Elevated dining experience offered at our establishment by introducing innovative ideas such as themed tasting nights or limited-time promotions featuring unique wines.
  • Increased overall beverage sales by staying up-to-date on industry trends and incorporating popular options into the wine list.
  • Enhanced customer satisfaction by providing impeccable wine recommendations tailored to individual preferences and meal choices.
  • Contributed to positive guest experiences by addressing concerns or complaints promptly and professionally.

Server

Black Smith
01.2013 - 10.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Soong-duk High School
Gwang-ju, South Korea
02-2012

Skills

  • Customer service expertise
  • Customer service
  • Wine service techniques
  • Wine service management
  • Inventory management
  • Wine list management
  • Wine pairing

Languages

English
Elementary
Korean
Native or Bilingual

Certification

WSET LEVEL 3

Timeline

Assistant Manager, Customer Service

Sushi Platter
10.2024 - Current

Head Sommelier

NOCT
04.2023 - 03.2024

Head Sommelier, Manager

Wine Social
09.2021 - 01.2023

Manager

GYEDONG EEAT
01.2021 - 09.2021

Manager

SEE'S THE DAY
09.2020 - 01.2021

Assistant Sommelier

Kakao Ix
09.2019 - 04.2020

Assistant Sommelier

Nania Restaurant
09.2016 - 08.2019

Server

Black Smith
01.2013 - 10.2013

High School Diploma -

Soong-duk High School
Yoonmook LIM