Yooranda Hiroshi Narayan
Otahuhu,Auckland
Summary
Experienced in HR management, customer service, and administration, I bring a diverse skill set to contribute to organizational success. Strong organizational and problem-solving abilities, effective communication skills, and stakeholder relationship-building make me an asset to any team. Confident in my expertise to excel in the ever-evolving professional landscape.
Overview
8
8
years of professional experience
Work History
HR & Training Coordinator
Tappoo Group of Companies
02.2018 - 08.2024
- Executing human resources services, including recruitment, selection, training & development, employee welfare, and administration
- Proficient in managing HR Information Systems (HRIS), ensuring accurate personnel information capture in the system
- Implementing HR policies and procedures in collaboration with the Group HR Manager/ Management
- Assist with HR initiatives and projects, such as performance management and employee engagement surveys
- Coordinate employee training and development programs, including scheduling training sessions, conduct trainings and tracking attendance
- Creates and revises employee job descriptions based on the current business needs
- Maintain confidentiality and adhere to all HR policies and procedure
- Provide administrative support to the HR department
- Maintains awareness of relevant laws and regulations, as well as industry trends and best practices, to drive innovation and enhance HR processes within the division
- Additionally, assists and coordinates OHS meetings, maintaining all relevant documents
- Skilled in managing employee grievances/complaints, conducting investigations, and finding amicable solutions
- Implemented new training programs
- Streamlined the recruitment process such as optimized job posting, conduction video interviews, saved time, reduced costs, and attract top talent
- Implemented Employee Self-Service (ESS) platform where employees can access HR-related information and software directly through a company's intranet or web portal
- Fostered constructive communication and functionality by acting as a liaison between management and employees across various departments
Administrative Manager
Damodar Cinemas
11.2017 - 12.2017
- Organized and supervised the operation of the cinema
- Managed staff in areas such as the box office and front of house, behind the candy bar, and ushering
- Trained and supervised staff on job roles to ensure their work is undertaken correctly, and performed a range of administrative duties such as coordinating rosters, conduct banking and payroll for 32 employees
Branch Manager
Chicken Express Fiji Limited
04.2008 - 01.2010
- Coordinated daily front of the house and back of the house restaurant operations
- Delivered superior customer service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organized and supervised shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Developed and supervised staff on customer service skills, restaurant skills, and communication skills to ensure their work is conducted correctly, and coordinated rosters and conducted payroll for 14 employees
Cashier/Waitress
Chicken Express Fiji Limited
01.2008 - 03.2008
- Welcome customers and help determine their orders
- Tally money in the cash drawer at the beginning and end of each work shift
- Relay customers' orders to the kitchen staff
- Clean and arrange eating, service, and kitchen spaces
- Respond to customer inquiries, issue receipts, and record customer suggestions
- Ensure guest happiness and satisfaction
- Greet all guests with an upbeat, friendly attitude
- Offer menu descriptions
- Complete cash and card transactions
Education
Executive Diploma - Managerial Psychology (Level 7)
Uniathena
Oxford02.2024
Certificate - Procurement and Supply Management
University of South Pacific
01.2023
Certificate - Train the Trainers Module 1
Fiji National University
01.2023
Advanced Diploma - Leadership and Management
TAFE/NSW/ Western Sydney Institute
05.2018
Certificate - Human Resources Management
Fiji National University
01.2015
Skills
Computer proficiency
Certificationsandachievements
- COVID 19 Safe Work Training for Dining In, Australian Aid, 2021
- Lean Foundation Professional Certification (LFPC), Accredited Professional
- ISO 9001 Quality Management System Associate, Accredited Professional
- Member of Fiji Human Resources Institute, 2018
- Certificate of Professional Development in Leadership Workshop, University of the South Pacific, 2022
Professional Development
- Certificate in Microsoft Excel 2016 - Advanced, Fiji National University, 2023
- Certificate of Completion: Pacific Online Psychological First Aid (PFA), 07/01/22
- Certificate of Achievement - Business Futures: Sustainable Business Through Green HR, RMIT UNIVERSITY, 2021
- Certificate in Business I.T Fundamental, Fiji National University, 2020
- Certificate of Achievement Communication & Interpersonal Skills at Work, University of Leeds, 2020
- Certificate of Achievement - Overcoming Imposter Syndrome: Identify The Patterns Undermining Your Confidence, University of Southern Queensland, 2020
- Certificate of Achievement - COVID 19: Psychological First Aid, Public Health England, 2020
- Certificate of Achievement - Digital Skills: Digital Marketing, ACCENTURE, 2020
- Certificate of Achievement - Wellbeing And Resilience At Work, University of Leeds And Institute Of Coding, 2020
- Certificate of Achievement - Professional Resilience: Building Skills To Thrive At Work, Deakin University
Workvisa
Valid New Zealand Work Visa, AEWV, 03/01/24
References
References available upon request.
Extracurricular Activities
Volunteer, WOWS Kids Fiji, 2019, Nonprofit organization that supports children with cancer in Fiji.
Timeline
HR & Training Coordinator
Tappoo Group of Companies
02.2018 - 08.2024
Administrative Manager
Damodar Cinemas
11.2017 - 12.2017
Branch Manager
Chicken Express Fiji Limited
04.2008 - 01.2010
Cashier/Waitress
Chicken Express Fiji Limited
01.2008 - 03.2008
Executive Diploma - Managerial Psychology (Level 7)
Uniathena
Certificate - Procurement and Supply Management
University of South Pacific
Certificate - Train the Trainers Module 1
Fiji National University
Advanced Diploma - Leadership and Management
TAFE/NSW/ Western Sydney Institute
Certificate - Human Resources Management
Fiji National University
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