Yooranda Hiroshi Narayan
Otahuhu,Auckland
Summary
Experienced in HR management, customer service, and administration, I bring a diverse skill set to contribute to organizational success. Strong organizational and problem-solving abilities, effective communication skills, and stakeholder relationship-building make me an asset to any team. Confident in my expertise to excel in the ever-evolving professional landscape.
Overview
8
8
years of professional experience
Work History
HR & Training Coordinator
Tappoo Group of Companies
Fiji
02.2018 - 08.2024
- Executing human resources services, including recruitment, selection, training & development, employee welfare, and administration
- Proficient in managing HR Information Systems (HRIS), ensuring accurate personnel information capture in the system
- Implementing HR policies and procedures in collaboration with the Group HR Manager/ Management
- Assist with HR initiatives and projects, such as performance management and employee engagement surveys
- Coordinate employee training and development programs, including scheduling training sessions, conduct trainings and tracking attendance
- Creates and revises employee job descriptions based on the current business needs
- Maintain confidentiality and adhere to all HR policies and procedure
- Provide administrative support to the HR department
- Maintains awareness of relevant laws and regulations, as well as industry trends and best practices, to drive innovation and enhance HR processes within the division
- Additionally, assists and coordinates OHS meetings, maintaining all relevant documents
- Skilled in managing employee grievances/complaints, conducting investigations, and finding amicable solutions
- Implemented new training programs
- Streamlined the recruitment process such as optimized job posting, conduction video interviews, saved time, reduced costs, and attract top talent
- Implemented Employee Self-Service (ESS) platform where employees can access HR-related information and software directly through a company's intranet or web portal
- Fostered constructive communication and functionality by acting as a liaison between management and employees across various departments
Administrative Manager
Damodar Cinemas
Suva, Fiji
11.2017 - 12.2017
- Organized and supervised the operation of the cinema
- Managed staff in areas such as the box office and front of house, behind the candy bar, and ushering
- Trained and supervised staff on job roles to ensure their work is undertaken correctly, and performed a range of administrative duties such as coordinating rosters, conduct banking and payroll for 32 employees
Branch Manager
Chicken Express Fiji Limited
Sigatoka, Fiji
04.2008 - 01.2010
- Coordinated daily front of the house and back of the house restaurant operations
- Delivered superior customer service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organized and supervised shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Developed and supervised staff on customer service skills, restaurant skills, and communication skills to ensure their work is conducted correctly, and coordinated rosters and conducted payroll for 14 employees
Cashier/Waitress
Chicken Express Fiji Limited
Sigatoka, Fiji
01.2008 - 03.2008
- Welcome customers and help determine their orders
- Tally money in the cash drawer at the beginning and end of each work shift
- Relay customers' orders to the kitchen staff
- Clean and arrange eating, service, and kitchen spaces
- Respond to customer inquiries, issue receipts, and record customer suggestions
- Ensure guest happiness and satisfaction
- Greet all guests with an upbeat, friendly attitude
- Offer menu descriptions
- Complete cash and card transactions
Education
Executive Diploma - Managerial Psychology (Level 7)
Uniathena
Oxford02.2024
Certificate - Procurement and Supply Management
University of South Pacific
01.2023
Certificate - Train the Trainers Module 1
Fiji National University
01.2023
Advanced Diploma - Leadership and Management
TAFE/NSW/ Western Sydney Institute
05.2018
Certificate - Human Resources Management
Fiji National University
01.2015
Skills
Computer proficiency
Leadership experience
Communication skills
People skills
Problem Solving
Willingness to learn
Teamwork
Accepting instruction and guidance
Meeting deadlines
Proficient in Office Administration
Time management skills
Aware of Employment Laws and Regulations - FIJI
Customer Service
Emotional Intelligence
Positivity
Handling sensitive information with discretion and integrity
Certificationsandachievements
- COVID 19 Safe Work Training for Dining In, Australian Aid, 2021
- Lean Foundation Professional Certification (LFPC), Accredited Professional
- ISO 9001 Quality Management System Associate, Accredited Professional
- Member of Fiji Human Resources Institute, 2018
- Certificate of Professional Development in Leadership Workshop, University of the South Pacific, 2022
Professional Development
- Certificate in Microsoft Excel 2016 - Advanced, Fiji National University, 2023
- Certificate of Completion: Pacific Online Psychological First Aid (PFA), 07/01/22
- Certificate of Achievement - Business Futures: Sustainable Business Through Green HR, RMIT UNIVERSITY, 2021
- Certificate in Business I.T Fundamental, Fiji National University, 2020
- Certificate of Achievement Communication & Interpersonal Skills at Work, University of Leeds, 2020
- Certificate of Achievement - Overcoming Imposter Syndrome: Identify The Patterns Undermining Your Confidence, University of Southern Queensland, 2020
- Certificate of Achievement - COVID 19: Psychological First Aid, Public Health England, 2020
- Certificate of Achievement - Digital Skills: Digital Marketing, ACCENTURE, 2020
- Certificate of Achievement - Wellbeing And Resilience At Work, University of Leeds And Institute Of Coding, 2020
- Certificate of Achievement - Professional Resilience: Building Skills To Thrive At Work, Deakin University
Workvisa
Valid New Zealand Work Visa, AEWV, 03/01/24
References
References available upon request.
Extracurricular Activities
Volunteer, WOWS Kids Fiji, 2019, Nonprofit organization that supports children with cancer in Fiji.
Timeline
HR & Training Coordinator
Tappoo Group of Companies
02.2018 - 08.2024
Administrative Manager
Damodar Cinemas
11.2017 - 12.2017
Branch Manager
Chicken Express Fiji Limited
04.2008 - 01.2010
Cashier/Waitress
Chicken Express Fiji Limited
01.2008 - 03.2008
Executive Diploma - Managerial Psychology (Level 7)
Uniathena
Certificate - Procurement and Supply Management
University of South Pacific
Certificate - Train the Trainers Module 1
Fiji National University
Advanced Diploma - Leadership and Management
TAFE/NSW/ Western Sydney Institute
Certificate - Human Resources Management
Fiji National University