Yordy Olivares Rosales
San José Pérez Zeledón,Mts Norte De La Iglesia Católica
Summary
Accomplished Receptionist Administrator and Sales Associate with a proven track record, enhancing customer satisfaction through expert reception management and exceptional customer service. Skilled in Microsoft Office and proficient in English, I excel in streamlining operations and boosting efficiency. My approach has consistently resulted in improved client relations and operational workflows.
Overview
10
10
years of professional experience
Work History
Receptionist Administrator
Asembis Clinic San José – Pérez Zeledón
09.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Sales Associate
Ópticos Munkel
01.2019 - 06.2020
- Interpreted ophthalmological and optometry results.
- Maintained inventory levels for contact lenses, eyewear accessories, and office supplies, placing orders as necessary to prevent stockouts.
- Filling and verification of jobs.
Sales Advisor
Claro Agente Autorizado (Smartcell)
08.2015 - 07.2018
- Increased sales by establishing rapport with customers and identifying their needs.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
Sales Associate
Tienda Timberland
11.2014 - 07.2015
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachiller - Bachiller En Educación Media
Ministerio De Educación Pública
10.2023
Skills
- Reception Management
- Microsoft Office (including Word & Excel)
- Document scanning and digitization
- Customer Service
- Data Entry
- File Organization
- Appointment Setting
- Phone Support
- Payment Collection
Interests
- Programming and technology
- Investing
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Receptionist Administrator
Asembis Clinic San José – Pérez Zeledón
09.2020 - Current
Sales Associate
Ópticos Munkel
01.2019 - 06.2020
Sales Advisor
Claro Agente Autorizado (Smartcell)
08.2015 - 07.2018
Sales Associate
Tienda Timberland
11.2014 - 07.2015
Bachiller - Bachiller En Educación Media
Ministerio De Educación Pública
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