Yoshani Perera

· Demonstrate extensive banking experience in both retail and business sectors, providing ANZ's comprehensive range of home loans, insurance, investment products, and transactional services to cater to diverse customer needs.

· Serve as a senior point of reference for staff, specifically in handling complex customer interviews and transactions, particularly in the area of Home Lending.

· Offer professional expertise to customers, assisting them in attaining their financial needs and goals.

· Ensure strict compliance with risk requirements by diligently performing CDD/ECDD/AML and CFT assessments.

· Exemplify ANZ Values in all interactions with customers and colleagues, maintaining a high standard of professionalism.

· Manage and resolve customer complaints efficiently, acting as the primary contact for resolution.

· Take proactive measures to promote ANZ's complete range of products, encompassing Lending, Investments, Insurance, and transactional services.

· Act as a reliable point of referral for sales and service staff during customer interviews.

· Facilitate smooth customer onboarding processes, ensuring strict adherence to KYC/CDD/ECDD/AML and CFT regulations.

· Offer professional sales expertise, guiding customers in fulfilling their financial needs and goals.

· Contribute to the attainment of branch business objectives.

· Leverage insights to identify valuable opportunities for customers.

· Handling the complaints for the branch.

· Conduct thorough analysis and design of data, business processes, and workflows, identifying potential risks, trends, product cycle, and opportunities for enhancing HRM within the banking sector.

· Effectively market and sell company products, which encompass IT systems and HR systems.

· Successfully achieve monthly targets, making valuable contributions to overall sales performance.

· Skilfully manage and cross-sell the portfolio, leveraging strong networking abilities.

· Handle diverse responsibilities including recoveries, collections, customer service, sales, and marketing.

· Possess expertise in documentation, encompassing KYC/CDD/AML and CFT, business registration, and tax statements.

· Experience in implementing fraud detection software.

· Manage a diverse range of financial products, including Leasing, Vehicle Finance, Pledge Loans, Mortgage Loans, Hire Purchases, Micro/Agri Finance, Term Deposits, and Savings Accounts.

· Coordinate effectively with internal and external stakeholders, such as Finance and Legal departments, as well as Lawyers, to facilitate Audi, compliance, fraud detection and sanction.

· Take responsibility for accurate documentation in product, lending and finance, ensuring compliance with KYC/CDD, AML, and CFT regulations.

· Contribute as a key member of a high-performing team in Lending.

· Handling complaints and act as a financial counsellor.