Summary
Overview
Work History
Education
Skills
Visa
Languages
Timeline
Generic

Yoshihiko Kawano

Auckland,Glenfield

Summary

Adept at enhancing customer satisfaction, I leveraged my native Japanese and intermediate English skills at BMW to explain products thoroughly. As KATSUYA's Shift Manager, I excelled in adaptability and teamwork, significantly improving operational efficiency. My knack for problem-solving and punctuality consistently boosted sales and staff management across roles.

Overview

6
6
years of professional experience

Work History

BMW

Customer Service Associate
01.2024 - 08.2024

-I acquired product knowledge and explained it to escorted customers, which improved customer satisfaction.

-I provided service with dignity and grace.

KATSUYA

Shift Manager
03.2023 - 06.2024

-As a shift manager, I was responsible for managing part-time staff, overseeing inventory, working in the kitchen, handling front-of-house tasks, and reporting sales.

-Respond flexibly to the situation

BOOK・OFF

Sales Associate
05.2018 - 12.2022

-Communicated effectively with customers.
- Adapted to a fast-paced work environment.
- Responsibilities included buying assessments, cash register operations, packaging products, daily sales reporting, and shift management.

Education

Bachelor of Arts - Japanese Literature

Tokai University
Kanagawa, Japan
03.2027

High School Diploma -

Kogakuin High School
Tokyo, Japan
03.2021

Skills

    - Problem-solving Skills
    - Teamwork
    - Adaptability

    -Punctuality

    -Communication Skills

    -Inventory Management

    -Multitasking

    -Leadership

    -Customer Service Skills

Visa

Working holiday visa – Expiry date: 31 August 2025

Languages

English
Japanese

Timeline

BMW

Customer Service Associate
01.2024 - 08.2024

KATSUYA

Shift Manager
03.2023 - 06.2024

BOOK・OFF

Sales Associate
05.2018 - 12.2022

Bachelor of Arts - Japanese Literature

Tokai University

High School Diploma -

Kogakuin High School
Yoshihiko Kawano