Yoshiko Taylor
Auckland,Remuera
Summary
Highly motivated and customer-focused Retail Assistant Manager with over 5 years of experience in retail management and volunteer work, customer service, sales, and merchandising. Proven track record of achieving sales targets, managing store operations, and fostering a positive shopping experience for customers. Adept at pricing, sorting, and managing inventory, with a strong ability to lead and motivate retail teams.
Overview
10
10
years of professional experience
Work History
Retail Assistant Manager
Dove Hospice Shop
07.2022 - Current
- Successfully managed day-to-day store operations, ensuring smooth and efficient functioning
- Achieved and exceeded monthly sales targets by implementing effective sales strategies
- Led a team of 2 to 5 retail assistants, providing training, support
- Developed and executed merchandising plans to attract customers and boost sales
- Maintained optimal inventory levels through accurate sorting, pricing, and restocking
- Ensured high standards of customer service, resolving issues promptly and effectively
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed volunteers in customer service and sales techniques.
- Assisted store manager in meeting standards for customer service and quality.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
Sales Volunteer
Dove Hospice Shop
07.2019 - 06.2022
- Strengthened relationships with existing customers, resulting in increased repeat business and referrals.
- Assisted customers in making informed purchasing decisions, leading to higher levels of satisfaction, loyalty and sales.
- Displayed strong knowledge of products and services to help them with their purchase.
- Proactively assist Shop Manager to increase sales through effective window displays and shop layout.
Retail Assistant
XYZ Department Store
03.2014 - 05.2018
- Assisted in daily store operations including opening and closing procedures
- Delivered exceptional customer service, helping customers find products and make purchases
- Supported merchandising activities by arranging displays and replenishing stock
- Handled cash transactions accurately and managed the store's cash register
- Participated in inventory control by sorting, pricing, and organizing products
- Contributed to achieving sales goals through active promotion and upselling.
Education
Diploma - Middle School Teaching
Kinran Girls University
Osaka, Japan03.1985
Skills
- Retail Management
- Sales and Upselling Techniques
- Cash reconciliation
- Customer Service
- Volunteer Training and Development
- Merchandising and Visual Displays
- Team Leadership
- Cash Handling and POS Systems
- Strong Communication and Interpersonal Skills
- Sorting and Pricing Donated Goods
References
Available upon request
Timeline
Retail Assistant Manager
Dove Hospice Shop
07.2022 - Current
Sales Volunteer
Dove Hospice Shop
07.2019 - 06.2022
Retail Assistant
XYZ Department Store
03.2014 - 05.2018
Diploma - Middle School Teaching
Kinran Girls University
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